Retail Manager Pharmacy Technician resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

I believe that no matter what career or profession I have I do it with all my heart. I am a responsive team leader with a strong customer service background, combined with a motivational and encouraging style. A trainer, problem-solver and planner able to take on routine and complex job functions. Well-organized and proactive retail professional with good communication skills and a positive attitude. I am detail-focused and love to bring a hands-on approach and positive energy to meet task-based needs. I'm reliable, quick-paced and team-oriented. I have focus and determination to accomplish projects and multi-task to meet deadlines and expectations. I often ask questions to ensure accuracy in all I do. I believe that my work ethic should be a reflection of my character, and I strive for it to be so.

  • Store growth planning
  • Creating store processes
  • Client account management
  • Quality assurance
  • Merchandising
  • Leadership development
  • Store opening and closing procedures
  • Store operations oversight
  • Employee supervision and motivation
  • Risk management
  • Team-oriented
  • Schedule and calendar management
  • Support services
  • Administrative duties
  • Project Management
  • Inventory replenishment
  • AS/400
  • Customer outreach
  • Employee training
  • Accurate cash handling
  • Retail inventory management
  • Staff training and development
  • Computer maintenance
  • Technical troubleshooting
  • Application installations
  • Service desk support
10/2018 to Current
Retail Manager/Pharmacy Technician Yale University Orange, CT,
  • Audit store operations, inventory shrinkage and reduce cash discrepancies.
  • Monitor store inventory levels and assess cash and operations reports.
  • Work one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Collaborate with internal personnel to improve store operations and address concerns quickly.
  • Teach employees how to meet operational and sales goals with proactive strategies.
  • Stage merchandise and stock sales floor to stimulate impulse sales.
  • Transmitted daily bulk orders to maintain inventory levels.
  • Prepared prescription transfers to other pharmacies.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Communicated with insurance companies for billing purposes.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
08/2014 to 10/2018
Retail Manager Gpm Investments King George, VA,
  • Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Monitored store inventory levels and assessed cash and operations reports.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Collaborated with internal personnel to improve store operations and address concerns quickly.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Taught employees how to meet operational and sales goals with proactive strategies.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Organized engaging merchandise presentation to motivate impulse purchases.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
09/2012 to 09/2014
Retail Sales Associate Cashier Target City, STATE,
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Generated brand awareness and positive product impressions to increase sales.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
08/2010 to 09/2014
Floral Designer/assistant Naples Floral Design City, STATE,
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
  • Analyzed financial statements and income statements to review company's financial performance.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Identified operational process inefficiencies and recommended necessary improvements.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Distributed new merchandise efficiently to different departments.
Education and Training
Expected in 06/2010
High School Diploma:
Palmetto Ridge High School - Naples, FL

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Resume Overview

School Attended

  • Palmetto Ridge High School

Job Titles Held:

  • Retail Manager/Pharmacy Technician
  • Retail Manager
  • Retail Sales Associate Cashier
  • Floral Designer/assistant


  • High School Diploma

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