I believe that no matter what career or profession I have I do it with all my heart. I am a responsive team leader with a strong customer service background, combined with a motivational and encouraging style. A trainer, problem-solver and planner able to take on routine and complex job functions. Well-organized and proactive retail professional with good communication skills and a positive attitude. I am detail-focused and love to bring a hands-on approach and positive energy to meet task-based needs. I'm reliable, quick-paced and team-oriented. I have focus and determination to accomplish projects and multi-task to meet deadlines and expectations. I often ask questions to ensure accuracy in all I do. I believe that my work ethic should be a reflection of my character, and I strive for it to be so.
Skills
Store growth planning
Creating store processes
Client account management
Quality assurance
Merchandising
Leadership development
Store opening and closing procedures
Store operations oversight
Employee supervision and motivation
Risk management
Team-oriented
Schedule and calendar management
Support services
Administrative duties
Project Management
Inventory replenishment
AS/400
Customer outreach
Employee training
Accurate cash handling
Retail inventory management
Staff training and development
Computer maintenance
Technical troubleshooting
Application installations
Service desk support
Experience
10/2018 to Current
Retail Manager/Pharmacy TechnicianYale University – Orange, CT,
Audit store operations, inventory shrinkage and reduce cash discrepancies.
Monitor store inventory levels and assess cash and operations reports.
Work one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Collaborate with internal personnel to improve store operations and address concerns quickly.
Teach employees how to meet operational and sales goals with proactive strategies.
Stage merchandise and stock sales floor to stimulate impulse sales.
Transmitted daily bulk orders to maintain inventory levels.
Prepared prescription transfers to other pharmacies.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Communicated with insurance companies for billing purposes.
Interpreted and processed medication orders under supervision of pharmacist.
Efficiently processed cash register transactions for new and refilled prescription orders.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
08/2014 to 10/2018
Retail ManagerGpm Investments – King George, VA,
Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising.
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Monitored store inventory levels and assessed cash and operations reports.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Collaborated with internal personnel to improve store operations and address concerns quickly.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Taught employees how to meet operational and sales goals with proactive strategies.
Staged merchandise and stocked sales floor to stimulate impulse sales.
Organized engaging merchandise presentation to motivate impulse purchases.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
09/2012 to 09/2014
Retail Sales Associate CashierTarget – City, STATE,
Maintained accurate and attractive merchandise displays to maximize purchases.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Maintained current store, product and promotional knowledge to drive consistent sales.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Answered questions about current promotions and resolved issues according to store policies.
Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Initiated friendly conversation with each customer to determine level of assistance required.
Generated brand awareness and positive product impressions to increase sales.
Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Engaged shoppers, providing assistance and information on merchandise and product features.
08/2010 to 09/2014
Floral Designer/assistantNaples Floral Design – City, STATE,
Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
Analyzed financial statements and income statements to review company's financial performance.
Prepared monthly and year-end closing statements, financial documents and invoices.
Identified operational process inefficiencies and recommended necessary improvements.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Distributed new merchandise efficiently to different departments.
Education and Training
Expected in 06/2010
High School Diploma: Palmetto Ridge High School - Naples, FL GPA:
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