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Retail Manager/Head Cashier Resume Example

Resume Score: 80%

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Kristin
Lewis
Professional Summary

Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction. Hardworking Customer Service Representative with 20 plus years of experience working in the retail industry. Trained in project and time management with extensive knowledge in customer service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skills
  • Retail services
  • Cashier experience
  • Retail experience
  • Retail management experience
  • Retail knowledge
  • Credit card processing
  • Complaint resolution
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Good listening skills
  • POS systems expert
  • Creative problem solving
  • Money handling abilities
  • Recordkeeping strengths
Education
Bayshore High SchoolBradenton, FL05/1995High School Diploma
Independence UniversitySalt Lake City, UTExpected in 05/2022Bachelor of Health Science: Healthcare Management
Work History
Village Package- Retail Manager/Head Cashier
Pelham, GA01/2017 - 06/2020

I work at a local small liquor store on and off since 2008. I have been working with the same owner since 2008. My daily duties included stocking, ordering weekly truck deliveries, making daily deposits at the bank, doing weekly payroll, paying vendors, serving customers of course, and checking in merchandise. I was working both jobs and decided to keep my day job only because I wanted to be home with my grand baby at night. In June I was forced to stay home because of the Corona virus.

  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
Battle Rentals- Property Manager
Pelham, GA05/2017 - 07/2019

I work for a retired man of 78 years old who owns 7 rental houses. I also do his taxes, his payroll and keep up with all 7 of his doctors appointments and healthcare. I have been employed with him for over a year and it's a little challenging at times due to the early stages of dementia he is experiencing. I also live directly behind him on his 18 acres of land so i am really always at work but I don't mind because it keeps me busy. My duties consisted of:

  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Processed project change requests and performed coverage research to handle repair issues.
  • Compiled maintenance and repair requests for submission to [Type] department and reached out to local contractors for bid proposals.
  • Collected and maintained careful records of rental payments and payment dates.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Communicated effectively with owners, residents and on-site associates.
  • Distributed and followed up on tenant renewal notices.
  • Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Promptly responded to tenant complaints and concerns for over 7 properties.
Pace Mart- Cashier
Pelham, GA05/2012 - 06/2015

I worked as a cashier at a local convenience store and my job was to run the register and help with making orders for the store and running lottery machine. I did go to tifton for georgia lottery training in 2015. I also

  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
Huddle House- Server/Cook Helper
Pelham, GA09/2003 - 03/2012

I was a server and cook for years my job duties included waiting tables, taking orders, using the POS system, and a lot of cleaning daily in the restaurant. I have a lot of experience in restaurants my father owned one for many years. I also cooked to help out on my off days as well as train new servers. My duties were

  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted and maintained relationships with regular customers.
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Resume Overview

Companies Worked For:

  • Village Package
  • Battle Rentals
  • Pace Mart
  • Huddle House

School Attended

  • Bayshore High School
  • Independence University

Job Titles Held:

  • Retail Manager/Head Cashier
  • Property Manager
  • Cashier
  • Server/Cook Helper

Degrees

  • High School Diploma
    Bachelor of Health Science : Healthcare Management

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