Proficiency with Microsoft Office and various social media platforms; experience with Salesforce; experience with POS terminals software (Micros, Aloha, Infogenesis); experience with Voyager circulation software.
Clubs and Organizations
UCLA Radio Advertising Committee
OC Digital Marketing
OC SEO and Internet Marketers
Retail Manager, 10/2009 － CurrentBARNES AND NOBLE BOOKSELLERS － Irvine, CA
Initiated purchase orders and reconciled shipments within B&N inventory tracking system.
Adhered to all inventory and loss prevention standards, properly completing weekly cycle counts and inventories.
Ensured that products were organized, shelved, and zoned in accordance with Integrated Store Operations (ISO), Visual Merchandising Standards (VMS), and shelving guidelines.
Reviewed incoming resumes for bookseller positions, made recommendations regarding applicants, and scheduled/conducted candidate interviews.
Coached store team members about products and services, modeled selling behavior, shared technical knowledge, and provided recommendations to connect customers with products.
Resolved customer complaints in accordance with all operational guidelines, directing issues to the store manager when necessary.
Supported general manager in execution of store and company-wide sales and customer service goals.
Account Executive, 04/2008 － 01/2009SYNERGY DIRECT RESPONSE － Santa Ana, CA
Initiated sales process by researching leads, qualifying potential of account, and scheduling appointments.
Prepared contracts, ensuring correct form and terms, as agreed.
Forecast and tracked key account metrics.
Communicated the progress of monthly/quarterly initiatives to internal team members and stakeholders.
Account Manager, 09/2007 － 04/2008U.S. MERCHANT SERVICES － Cypress, CA
Collaborated with team on sales cycle to develop strategic plans to maximize customer outreach.
Maintained and expanded prospects spreadsheet within assigned territory.
Educated prospective clients through phone communication on the benefits of lowering credit card processing fees.
Education and Training
2007University of California － Los Angeles, CABachelor of ArtsEnglish Political ScienceEnglish Political Science Introduction Journalism UCLA Extension
*Research for Writers MediaBistro
*Blogging for Beginners MediaBistro
*Damn Fine Words Men with Pens.
*Editing Certificate UCSD (in progress
Advertising, scheduling appointments, benefits, contracts, credit, clients, customer service, directing, Editing, general manager, inventory, ISO, Journalism, loss prevention, Marketing, Micros, Microsoft Office, POS, progress, Radio, researching, Research, selling, sales, social media platforms, spreadsheet, store manager, strategic plans, phone, Visual Merchandising, VMS