(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Multi-talented Retail Store Manager with five years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on successful sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers. Flexible, hard worker ready to learn and contribute to team success.

  • Relationship selling
  • Store growth planning
  • Customer outreach
  • Quality Assurance
  • Client account management
  • Merchandising
  • Organization
  • Communication
  • Proficient in Excel
  • Purchasing and planning
  • Schedule management
  • Cross-functional team management
  • Cost and budget analysis
  • Time management
  • MS Office
  • Client relationship management
  • QuickBooks experience
Education and Training
Olivet Nazarene University Bourbonnais, IL Expected in : Zoology - GPA :
IUPUI Indianapolis, IN Expected in : Sport And Fitness Management - GPA :
Midwestone Financial Group, Inc. - Retail Manager
North Liberty, IA, 03/2017 - Current
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Monitored various financial functions including inventory, cash and payroll processes to keep location running smoothly.
  • Managed special store projects to improve store-wide processes and operations.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising.
  • Achieved sales goals and business objectives by motivating staff and promoting various products and services.
  • Negotiated and worked with local vendors to keep costs low and build community relations.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Monitored store inventory levels and assessed cash and operations reports, implementing changes to bolster efficiency.
  • Boosted company sales by developing and implementing strategic marketing approaches.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
Burger King Corporation - Crew Leader
Homewood, AL, 08/2017 - 01/2019
  • Inspected cleanliness, organization and safety of job sites after every shift.
  • Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
  • Mentored newly hired crew members to prepare each for job roles.
  • Supervised project contributions to meet organizational deadlines and expectations.
  • Resolved issues among crew members by addressing problems immediately and mediating disagreements.
  • Monitored employee productivity and provided constructive feedback and coaching.
  • Assigned duties to specific employees and teams according to roles and skills.
  • Created shift schedules and communicated to team members.
  • Translated client documents between languages.
  • Reviewed and translated documents, forms and technical materials in both English and Spanish.
  • Delivered translation services to clients.
  • Served as resource for staff on language assistance matters, utilizing telephonic and video interpreting equipment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Pruned trees and bushes to improve visibility and shapes.
  • Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
  • Planted bulbs, bushes, trees and flowers to enhance environment.
  • Arranged shrubs and flowers to create landscape effects.
  • Installed block and stone décor according to plans and specifications.
  • Fertilized, cultivated and weeded soil to deliver steady supply of nutrients to plants.
  • Reviewed design plans and instructions and completed work according to specifications.
  • Installed sprinkler systems to provide grass, flowers and other landscaping adequate water to grow.
  • Swapped out plant containers and flowerbeds each spring, summer and fall.
  • Dug irrigation trenches for play-area enclosures, gazebos and other small construction projects.
  • Determined causes of lawn and garden issues and recommended solutions.
  • Hung lights, wreaths and garlands to prepare for winter holidays.
Ymca Twin Cities - Lifeguard
Rosemount, MN, 08/2011 - 03/2017
  • Kept watch over swimmers to respond quickly to distress situations.
  • Maintained neat and clean pool area and clean water.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Observed sections of assigned water zone of responsibility.
  • Adhered strictly to emergency action plans.
  • Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
  • Cleaned, brushed and vacuumed pool to keep clean.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
  • Patrolled to identify anyone needing assistance and offered immediate care.
  • Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
  • Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
  • Identified emergency situations or potential drownings and entered water for lifesaving measures.
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Collaborated closely with team to identify issues and quickest methods for remediation.
  • Informed patrons of unsafe or hazardous conditions and requested alternative activities.
  • Communicated complex operations, pool or visitor issues to supervisor for assistance with remediation.
  • Performed CPR on rescued individuals until paramedics' arrival to resuscitate and improve positive outcomes.

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Resume Overview

School Attended

  • Olivet Nazarene University

Job Titles Held:

  • Retail Manager
  • Crew Leader
  • Lifeguard


  • Some College (No Degree)
  • Some College (No Degree)

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