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retail manager resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
A position in the hospitality industry, with an emphasis on retail and management . Observed and Reinforced orders . Packing and Shipping as well as making sure quality is up to standard. Developed training skills, Set goals, Communicated, Clarified. Ability Summary
Skills
  • Administrative Management
  • Management Training
  • Department Oversight
  • Hiring and Onboarding
  • Focus and Follow-Through
  • Customer Outreach
  • Merchandising Operations
  • Safety and Security Enforcement
  • Customer Inquiries
  • Motivational Leadership
  • Desktops, Laptops and Mobile Devices
  • Safety Awareness
  • Retail Effectiveness
  • Inventory Tracking and Management
  • POS Inventory System Operation
  • Shipment Processing
  • Records Organization and Management
  • Sales Promotion
  • Business Leadership
  • New Employee Orientation
  • Price Structuring
  • Effective Working Relationships
  • Money Handling
  • Assignment Delegation
  • Customer Transactions
Experience
05/2006 to 07/2022 Retail Manager Wegmans Food Markets, Inc. | Harrison, NY,
  • Directly supervise and coordinate activities of retail sales workers in an establishment or a department
  • Duties also may include management functions, such as purchasing, budgeting, accounting, and personnel work.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained and developed new employees for ease of transition into team.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Answered questions about store policies and addressed customer concerns.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Reviewed reports of cash and operations to effectively control store inventory.
  • Maintained quality brand image exposure in alignment with corporate standards.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Managed controllable P&L line items to improve margins.
  • Worked with various departments to align branding with corporate standards and strategies.
  • Successfully drove new product lines to increase annual profits by Number%.
12/2000 to 07/2002 Packing Associate Servicemaster Restoration Services | Eureka, CA,
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
  • Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
  • Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
  • Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
  • Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
07/1997 to 06/2000 Crew Member Mod Pizza | Janesville, WI,
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Inspected kitchen equipment and appliances Number times per week to verify functional operation.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Prepared salads, soups and sandwiches for customers.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Brewed coffee and tea and changed out drink station syrups.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Became familiar with products to answer questions and make suggestions.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared products following restaurant, health, and safety standards and procedures.
07/1993 to 05/1997 Store Team Member Home Depot | Plainwell, MI,
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
  • Followed inventory management and loss prevention policies to minimize shrink in store.
  • Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
  • Operated register to process payments and collect cash payment for order totals.
  • Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
  • Prepared materials for following shift.
  • Maintained guest-friendly environment to drive sales, repeat business and service.
  • Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
  • Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
  • Coordinated with day management regarding on-going issues.
  • Analyzed customer levels and planned resources according to needs.
  • Transferred, created and received stock orders on Timeframe basis to guarantee product stability.
  • Increased profit by streamlining operations.
  • Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
Education and Training
Expected in to to | McMinnville Adult Education, , Tennessee GPA:
Expected in to to Diploma | TN High School, Equivalency, GPA:
Expected in to to | General High School, , GPA:

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Resume Overview

School Attended

  • McMinnville Adult Education
  • TN High School
  • General High School

Job Titles Held:

  • Retail Manager
  • Packing Associate
  • Crew Member
  • Store Team Member

Degrees

  • Diploma

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