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retail manager resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Customer-oriented Retail Manager with over eight years of experience in building relationships, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Knowledgeable in Excel and a very quick learner. Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions.

Skills
  • Store growth planning
  • Customer outreach
  • Relationship selling
  • Merchandising
  • Leadership development
  • Client account management
  • Driving business growth
  • Customer service
  • Communications
  • Relationship development
  • Problem resolution
Education and Training
Natchitoches Central High School Natchitoches, LA Expected in 05/2008 High School Diploma : - GPA :
Experience
Nms Usa - Retail Manager
Kivalina, AK, 10/2017 - Current
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Motivated higher ticket sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Organized engaging merchandise presentation to motivate impulse purchases.
  • Assisted countless customers daily by selecting merchandise, answering questions and quickly resolving concerns.
  • Cultivated long-term business strategies by generating customer feedback for process improvements.
  • Inputted all data into computer system using Excel and efficiently processed paperwork, maintaining 98% accuracy rate.
Crystal Springs Resort - Hotel Night Auditor
Hamburg, NJ, 04/2017 - 10/2017
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Monitored reservations to track incoming parties and special events.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education Realty Trust Inc. - Assistant Manager
Lacey, WA, 09/2016 - 04/2017
  • Supported sales management initiatives to optimize business development.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Completed inventory audits to identify losses and project demand.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Darling Ingredients, Inc. - General Manager
Fremont, NE, 04/2013 - 09/2016
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Trained, managed and motivated employees to promote professional skill development.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Built and maintained loyal, long-term customer relationships through effective account management.

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Resume Overview

School Attended

  • Natchitoches Central High School

Job Titles Held:

  • Retail Manager
  • Hotel Night Auditor
  • Assistant Manager
  • General Manager

Degrees

  • High School Diploma

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