Customer-oriented Retail Manager with over eight years of experience in building relationships, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Knowledgeable in Excel and a very quick learner. Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions.
Skills
Store growth planning
Customer outreach
Relationship selling
Merchandising
Leadership development
Client account management
Driving business growth
Customer service
Communications
Relationship development
Problem resolution
Experience
10/2017 to Current
Retail ManagerNms Usa – Kivalina, AK,
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Enhanced sales by implementing merchandising and promotional improvements.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Motivated higher ticket sales through incentives, reward-based programs and positive reinforcement of good sales practices.
Organized engaging merchandise presentation to motivate impulse purchases.
Assisted countless customers daily by selecting merchandise, answering questions and quickly resolving concerns.
Cultivated long-term business strategies by generating customer feedback for process improvements.
Inputted all data into computer system using Excel and efficiently processed paperwork, maintaining 98% accuracy rate.
04/2017 to 10/2017
Hotel Night AuditorCrystal Springs Resort – Hamburg, NJ,
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Monitored reservations to track incoming parties and special events.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Arranged special accommodations for guests to maintain optimal satisfaction.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
09/2016 to 04/2017
Assistant ManagerEducation Realty Trust Inc. – Lacey, WA,
Supported sales management initiatives to optimize business development.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Completed inventory audits to identify losses and project demand.
Directed and led employees, supervising activities to drive productivity and efficiency.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Oversaw team development according to industry service standards to further customer loyalty.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
04/2013 to 09/2016
General ManagerDarling Ingredients, Inc. – Fremont, NE,
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Trained, managed and motivated employees to promote professional skill development.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Built and maintained loyal, long-term customer relationships through effective account management.
Education and Training
Expected in 05/2008
High School Diploma: Natchitoches Central High School - Natchitoches, LA GPA:
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