Retail Manager Resume Example
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RETAIL MANAGER
Summary
Customer-oriented Retail Manager with over eight years of experience in building relationships, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Knowledgeable in Excel and a very quick learner. Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions.
Skills
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Experience
Nms Usa | Kivalina , AKRetail Manager10/2017 - Current
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Enhanced sales by implementing merchandising and promotional improvements.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Motivated higher ticket sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Organized engaging merchandise presentation to motivate impulse purchases.
- Assisted countless customers daily by selecting merchandise, answering questions and quickly resolving concerns.
- Cultivated long-term business strategies by generating customer feedback for process improvements.
- Inputted all data into computer system using Excel and efficiently processed paperwork, maintaining 98% accuracy rate.
Crystal Springs Resort | Hamburg , NJHotel Night Auditor04/2017 - 10/2017
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Monitored reservations to track incoming parties and special events.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education Realty Trust Inc. | Lacey , WAAssistant Manager09/2016 - 04/2017
- Supported sales management initiatives to optimize business development.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Completed inventory audits to identify losses and project demand.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Oversaw team development according to industry service standards to further customer loyalty.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Darling Ingredients, Inc. | Fremont , NEGeneral Manager04/2013 - 09/2016
- Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
- Trained, managed and motivated employees to promote professional skill development.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Built and maintained loyal, long-term customer relationships through effective account management.
Education and Training
Natchitoches Central High School | City, StateHigh School Diploma05/2008
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Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- Natchitoches Central High School
Job Titles Held:
- Retail Manager
- Hotel Night Auditor
- Assistant Manager
- General Manager
Degrees
- High School Diploma
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