retail manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Customer-oriented Retail Manager with over 21 years of experience in building relationships, developing Jessicaeting campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Knowledgeable in Microsoft word, windows, 20/20 CAD, Kronos. Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions. Including professional installation services of a vast array of products.

  • Store growth planning
  • Relationship selling
  • Customer outreach
  • Building brand awareness
  • Driving business growth
  • Negotiations expert and strong deal closer
  • Managing retail build outs
  • Leadership development
  • Merchandising
  • Quality assurance
  • Employee supervision and motivation
  • Store operations oversight
  • Store opening and closing procedures
  • Recruiting and hiring
  • Retail inventory management
  • Reliable
  • Outstanding communication skills
  • Staff training and development
  • Project management
  • Shift checklists
  • Employee training
  • Accurate cash handling
  • Sales professional
05/2007 to 06/2020
Retail Manager San Manuel Indian Bingo & Casino Highland, CA,
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Contributed to positive store appearance through regular folding and organizing of racks.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Achieved sales goals and business objectives by motivating staff and promoting product and services.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Guided and supported staff members to consistently achieve team and personal goals.
  • Monitored various financial functions including inventory, cash and payroll processes to keep location running smoothly.
  • Supervised training and development for new employees, which resulted in better team transitions and effective orientation.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Assisted many customers daily by selecting merchandise, answering questions and quickly resolving concerns.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
03/2004 to 11/2006
Machinist Anheuser-Busch Inbev AZ, State,
  • Calibrated machinery to optimize performance according to prescribed standards and specific project needs.
  • Fabricated tools, jigs and fixtures to meet manufacturing and engineering needs.
  • Executed on-time, under-budget project management on complex industrial equipment, including metal and precision part machining issues.
  • Troubleshot and repaired machines to increase productivity and decrease spending.
  • Executed bench, machine and hand tool work by shaping, fitting and assembling machine parts from metal stock.
  • Selected appropriate speeds and feeds according to metal type and finish specifications.
  • Sustained safety protocol, including lock out and tag out, by properly and cost-effectively using equipment and materials.
  • Monitored and adjusted processes or equipment to improve quality and productivity.
  • Elevated customer satisfaction ratings by troubleshooting issues for speedy resolution.
  • Measured, Jessicaed and indicated dimensions and reference points on materials.
  • Constructed appropriate offset corrections for tool wear, broken tools and casting variations.
04/1999 to 03/2004
Customer Service Manager Cargo Largo Kansas City, MO,
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Initiated development and implementation of customer service management training process.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Supervised and coached sales managers and sales representatives while developing training strategies to boost profitability.
Education and Training
Expected in
: Basics
Kellogg Community College - Battle Creek, MI
Expected in 06/1996
High School Diploma:
Battle Creek Central High School - Battle Creek, MI

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Resume Overview

School Attended

  • Kellogg Community College
  • Battle Creek Central High School

Job Titles Held:

  • Retail Manager
  • Machinist
  • Customer Service Manager


  • Some College (No Degree)
  • High School Diploma

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