Retail Manager Resume Example
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RETAIL MANAGER
Summary
Customer-oriented Retail Manager with over 21 years of experience in building relationships, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Knowledgeable in Microsoft word, windows, 20/20 CAD, Kronos. Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions. Including professional installation services of a vast array of products.
Skills
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Experience
San Manuel Indian Bingo & Casino | Highland , CARetail Manager05/2007 - 06/2020
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
- Enhanced sales by implementing merchandising and promotional improvements.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Contributed to positive store appearance through regular folding and organizing of racks.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Achieved sales goals and business objectives by motivating staff and promoting product and services.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Guided and supported staff members to consistently achieve team and personal goals.
- Monitored various financial functions including inventory, cash and payroll processes to keep location running smoothly.
- Supervised training and development for new employees, which resulted in better team transitions and effective orientation.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Assisted many customers daily by selecting merchandise, answering questions and quickly resolving concerns.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Anheuser-Busch Inbev | AZ, StateMachinist03/2004 - 11/2006
- Calibrated machinery to optimize performance according to prescribed standards and specific project needs.
- Fabricated tools, jigs and fixtures to meet manufacturing and engineering needs.
- Executed on-time, under-budget project management on complex industrial equipment, including metal and precision part machining issues.
- Troubleshot and repaired machines to increase productivity and decrease spending.
- Executed bench, machine and hand tool work by shaping, fitting and assembling machine parts from metal stock.
- Selected appropriate speeds and feeds according to metal type and finish specifications.
- Sustained safety protocol, including lock out and tag out, by properly and cost-effectively using equipment and materials.
- Monitored and adjusted processes or equipment to improve quality and productivity.
- Elevated customer satisfaction ratings by troubleshooting issues for speedy resolution.
- Measured, marked and indicated dimensions and reference points on materials.
- Constructed appropriate offset corrections for tool wear, broken tools and casting variations.
Cargo Largo | Kansas City , MOCustomer Service Manager04/1999 - 03/2004
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
- Initiated development and implementation of customer service management training process.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Helped customers work within established systems to achieve desired results and maintain company loyalty.
- Interviewed, hired and trained new quality-focused customer service representatives.
- Oversaw addressing of customer requests for friendly, knowledgeable service and support.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Supervised and coached sales managers and sales representatives while developing training strategies to boost profitability.
Education and Training
Kellogg Community College | City, StateSome College (No Degree) in Basics
Battle Creek Central High School | City, StateHigh School Diploma06/1996
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Resume Strength
- Completeness
- Length
- Measurable results
- Strong summary
Resume Overview
School Attended
- Kellogg Community College
- Battle Creek Central High School
Job Titles Held:
- Retail Manager
- Machinist
- Customer Service Manager
Degrees
- Some College (No Degree) in Basics
High School Diploma
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