Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

  • Relationship selling
  • Customer outreach
  • Store growth planning
  • Merchandising
  • Market research, forecasting and analysis
  • Leadership development
  • Driving business growth
  • Building brand awareness
  • Client account management
  • Supervision
  • Inventory management
  • Problem resolution
  • Customer service
02/2013 to 06/2020
Retail Manager Xponential Fitness Irvine, CA,
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Monitored various financial functions including inventory, cash and payroll processes to keep location running smoothly. Leading to a payroll award in 2019.
  • Guided and supported about 15-20 staff members to consistently achieve team and personal goals.
  • Used empathy and persuasive negotiation skills to deliver positive customer experience.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Achieved sales goals and business objectives by motivating staff and promoting a competitive work environment. Growing my store alone by $55,000 this past year.
  • Supervised training and development for new employees, which resulted in better team transitions and effective orientation.
  • Directed construction projects for two new store openings.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
08/2011 to 08/2013
Server La Madeleine, Inc. Gaithersburg, MD,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Provided exceptional service to over 100 customers per day at Chili's establishment.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
08/2012 to 01/2013
Car Salesman Randy Marion Auto Group City, STATE,
  • Worked with off-site locations to find desired items for customers.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
  • Tracked updates to vehicles, changing markets and customer purchasing trends.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Provided information about sales processes, warranty requirements and service standards.
  • Sold trade-ins and located desirable purchases and vehicle auctions.
  • Oversaw customer test drives and demonstrated standard and optional features.
  • Responded to inquiries from potential customers via email and telephone.
  • Maximized used inventory quality by managing trade-ins effectively and sourcing more desirable vehicles at auctions.
  • Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
  • Managed sales negotiations and financing options.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Met incoming customers at door to guide through showroom and sales lot.
  • Gave detailed information regarding operation of standard and optional vehicle features.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education and Training
Expected in 03/2013
Associate of Arts: Psychology
Liberty University - VA,

-Completed leadership training to become store manager

-Ran a multimillion dollar retail store

-Grew store by over $55,000 in 2019

-Received a payroll award

-Received a loss prevention award for limiting shrinkage

-Was in charge of recruiting, hiring, training and firing

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School Attended

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