Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Skills
Relationship selling
Customer outreach
Store growth planning
Merchandising
Market research, forecasting and analysis
Leadership development
Driving business growth
Building brand awareness
Client account management
Supervision
Inventory management
Problem resolution
Customer service
Experience
02/2013 to 06/2020
Retail ManagerXponential Fitness – Irvine, CA,
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Organized and updated schedules to optimize coverage for expected customer demands.
Enhanced sales by implementing merchandising and promotional improvements.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Monitored various financial functions including inventory, cash and payroll processes to keep location running smoothly. Leading to a payroll award in 2019.
Guided and supported about 15-20 staff members to consistently achieve team and personal goals.
Used empathy and persuasive negotiation skills to deliver positive customer experience.
Staged merchandise and stocked sales floor to stimulate impulse sales.
Achieved sales goals and business objectives by motivating staff and promoting a competitive work environment. Growing my store alone by $55,000 this past year.
Supervised training and development for new employees, which resulted in better team transitions and effective orientation.
Directed construction projects for two new store openings.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Improved profitability by executing daily, weekly, and monthly floor plan changes.
08/2011 to 08/2013
ServerLa Madeleine, Inc. – Gaithersburg, MD,
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Provided exceptional service to over 100 customers per day at Chili's establishment.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Reviewed identification for patrons before serving alcoholic drinks.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
08/2012 to 01/2013
Car SalesmanRandy Marion Auto Group – City, STATE,
Worked with off-site locations to find desired items for customers.
Maintained current store, product and promotional knowledge to drive consistent sales.
Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
Tracked updates to vehicles, changing markets and customer purchasing trends.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Provided information about sales processes, warranty requirements and service standards.
Sold trade-ins and located desirable purchases and vehicle auctions.
Oversaw customer test drives and demonstrated standard and optional features.
Responded to inquiries from potential customers via email and telephone.
Maximized used inventory quality by managing trade-ins effectively and sourcing more desirable vehicles at auctions.
Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
Managed sales negotiations and financing options.
Greeted customers at arrival to build positive relationships and discuss vehicles.
Met incoming customers at door to guide through showroom and sales lot.
Gave detailed information regarding operation of standard and optional vehicle features.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education and Training
Expected in 03/2013
Associate of Arts: Psychology Liberty University - VA, GPA:
Accomplishments
-Completed leadership training to become store manager
-Ran a multimillion dollar retail store
-Grew store by over $55,000 in 2019
-Received a payroll award
-Received a loss prevention award for limiting shrinkage
-Was in charge of recruiting, hiring, training and firing
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