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Retail Manager Resume Example

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SH
RETAIL MANAGER
Summary

Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Skills
  • Relationship selling
  • Customer outreach
  • Store growth planning
  • Merchandising
  • Market research, forecasting and analysis
  • Leadership development
  • Driving business growth
  • Building brand awareness
  • Client account management
  • Supervision
  • Inventory management
  • Problem resolution
  • Customer service
Experience
Retail Manager / Xponential Fitness - Irvine , CA02/2013 - 06/2020
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Monitored various financial functions including inventory, cash and payroll processes to keep location running smoothly. Leading to a payroll award in 2019.
  • Guided and supported about 15-20 staff members to consistently achieve team and personal goals.
  • Used empathy and persuasive negotiation skills to deliver positive customer experience.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Achieved sales goals and business objectives by motivating staff and promoting a competitive work environment. Growing my store alone by $55,000 this past year.
  • Supervised training and development for new employees, which resulted in better team transitions and effective orientation.
  • Directed construction projects for two new store openings.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
Server / La Madeleine, Inc. - Gaithersburg , MD08/2011 - 08/2013
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Provided exceptional service to over 100 customers per day at Chili's establishment.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Car Salesman / Randy Marion Auto Group - City , STATE08/2012 - 01/2013
  • Worked with off-site locations to find desired items for customers.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
  • Tracked updates to vehicles, changing markets and customer purchasing trends.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Provided information about sales processes, warranty requirements and service standards.
  • Sold trade-ins and located desirable purchases and vehicle auctions.
  • Oversaw customer test drives and demonstrated standard and optional features.
  • Responded to inquiries from potential customers via email and telephone.
  • Maximized used inventory quality by managing trade-ins effectively and sourcing more desirable vehicles at auctions.
  • Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
  • Managed sales negotiations and financing options.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Met incoming customers at door to guide through showroom and sales lot.
  • Gave detailed information regarding operation of standard and optional vehicle features.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education and Training
Liberty University - City03/2013Associate of Arts: Psychology
Accomplishments

-Completed leadership training to become store manager

-Ran a multimillion dollar retail store

-Grew store by over $55,000 in 2019

-Received a payroll award

-Received a loss prevention award for limiting shrinkage

-Was in charge of recruiting, hiring, training and firing

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

91Good
Resume Strength
  • Word choice

Resume Overview

School Attended

  • Liberty University

Job Titles Held:

  • Retail Manager
  • Server
  • Car Salesman

Degrees

  • Liberty University - City 03/2013 Associate of Arts : Psychology

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