Retail Manager Resume Example
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RETAIL MANAGER
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Skills
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Experience
Retail Manager / Xponential Fitness - Irvine , CA02/2013 - 06/2020
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Enhanced sales by implementing merchandising and promotional improvements.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Monitored various financial functions including inventory, cash and payroll processes to keep location running smoothly. Leading to a payroll award in 2019.
- Guided and supported about 15-20 staff members to consistently achieve team and personal goals.
- Used empathy and persuasive negotiation skills to deliver positive customer experience.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Achieved sales goals and business objectives by motivating staff and promoting a competitive work environment. Growing my store alone by $55,000 this past year.
- Supervised training and development for new employees, which resulted in better team transitions and effective orientation.
- Directed construction projects for two new store openings.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
Server / La Madeleine, Inc. - Gaithersburg , MD08/2011 - 08/2013
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with host, bus person and cook to efficiently serve food and beverage options.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Provided exceptional service to over 100 customers per day at Chili's establishment.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Reviewed identification for patrons before serving alcoholic drinks.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Car Salesman / Randy Marion Auto Group - City , STATE08/2012 - 01/2013
- Worked with off-site locations to find desired items for customers.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
- Tracked updates to vehicles, changing markets and customer purchasing trends.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Provided information about sales processes, warranty requirements and service standards.
- Sold trade-ins and located desirable purchases and vehicle auctions.
- Oversaw customer test drives and demonstrated standard and optional features.
- Responded to inquiries from potential customers via email and telephone.
- Maximized used inventory quality by managing trade-ins effectively and sourcing more desirable vehicles at auctions.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Managed sales negotiations and financing options.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Met incoming customers at door to guide through showroom and sales lot.
- Gave detailed information regarding operation of standard and optional vehicle features.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education and Training
Liberty University - City03/2013Associate of Arts: Psychology
Accomplishments
-Completed leadership training to become store manager
-Ran a multimillion dollar retail store
-Grew store by over $55,000 in 2019
-Received a payroll award
-Received a loss prevention award for limiting shrinkage
-Was in charge of recruiting, hiring, training and firing
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Resume Overview
School Attended
- Liberty University
Job Titles Held:
- Retail Manager
- Server
- Car Salesman
Degrees
- Liberty University -
City
03/2013 Associate of Arts : Psychology
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