retail manager resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

I have a plethora of experience in retail, management, electronics repair, prototyping, and problem solving. I have recently graduated Summa Cum Laude from Lee College with my Associate of Science with a focus on physics. I am ready to take my next step toward working in an industry that excites and challenges me. I currently reside in Houston, but I am ready and willing to relocate to Austin, with arrangements available and ready when I get the call. I am dependable and intelligent, and my passion is learning new skills and knowledge to help further the goals assigned to me. I am a "maker," with my free time devoted to developing and creating ideas and tools to make the world better, more innovative, and more fun. I am a problem solver, seeing an issue and devising a way to alleviate or eradicate it most efficiently and effectively.

  • Worked in the Internet, computer support, cell phone, and electronics repair industry (4 years)
  • Managed and helped build multiple small businesses (10+ years)
  • Excellence in Customer Service (10+ years)
  • Soldering (10+ years)
  • Proficient in building and customizing computers, specializing in custom liquid cooling loops (10+ years)
  • Ability to analyze an issue and find the best possible solution. (10+ years)
  • Capable of quick and accurate typing (10+ years)
  • Microsoft Office (10+ years)
  • AutoCAD and Fusion360 experience (3 years)
  • Powerpoint (5 years)
  • Quickbooks (3 years)
  • Sales (10+ years)
  • Windows 95-11 (10+ years)
  • Fast and Meticulous Learner (10+ years)
  • Prototyping and Product Design (10+ years)
Retail Manager, 06/2020 - Current
Ollie's Bargain Outlet New Boston, OH,
  • I assisted in all aspects of running Krazy Ape Vapor, an electronic cigarette shop, dealing with large amounts of customers while utilizing my knowledge and expertise to find and suggest products that suit customers' individual needs
  • This job also involved cleaning, inventory, and every business aspect
  • My objective in working in this industry was to help others get to a healthier lifestyle and to assist them in making the necessary changes to achieve this goal.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager, 12/2019 - 06/2020
Vca Antech, Inc. Cincinnati, OH,
  • I assisted in all aspects of running Rock N Roll It Tomball, an electronic cigarette shop
  • Dealt with large amounts of customers while helping them find exactly the product to fit their needs, cleaning, inventory, and essentially every aspect of running the business.
  • Enforced company policies and procedures to strengthen operational standards across departments.
Retail Manager, 05/2014 - 11/2019
Ollie's Bargain Outlet Niceville, FL,
  • I made sales, provided excellent customer service, and performed repairs on damaged or defective products
  • I instructed people on the safety aspects of unregulated electronic devices, learned the process of inventory counts, and placing business orders, corresponded with wholesalers and other companies in the industry, and attended trade shows and conventions on behalf of the store
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • I was also responsible for the business taxes, daily reports, and every aspect of running a business.
Owner/Sole Employee, 06/2013 - 03/2017
Virginia Community College System Martinsville, VA,
  • A local on-site computer building and repair business I started
  • We specialized in building bespoke gaming computers and providing support, but we would also provide support for any computer repair needs.
Sales Associate / Assistant Manager, 12/2012 - 12/2013
Target Mobile City, STATE,
  • I made sales, facilitated repairs, and assisted in troubleshooting smart phones and their corresponding plans
  • I also used my knowledge of electronics and technical industries to inform people about new technology and help them make more informed purchase decisions.
Computer Technician, 05/2012 - 11/2012
Lamar University City, STATE,
  • I was in charge of repairing and maintaining over 700 computers in the College of Fine Arts and
  • Communications
  • I have experience working with Mac computers, but my focus has always been on
  • Windows machines.
L1 Technician, 05/2011 - 11/2011
Telenetwork City, STATE,
  • I was an Internet technical support technician for Frontier ISP through Telenetwork.
  • Troubleshot systems to determine appropriate resolution for reported problems with usage.
  • Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
  • It was a work-from-home position and within four weeks I was at the top of my team for both speed and upsell volume.
Education and Training
Associate of Science: Physics, Expected in 05/2023
Lee College - Baytown, TX
Status -
  • Graduated summa cum laude
  • 3.887 GPA
  • Member of Phi Theta Kappa, 2022-2023
High School Diploma: , Expected in 06/2011
Nederland High School - Nederland, TX
Status -
Additional Information
  • Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Lee College
  • Nederland High School

Job Titles Held:

  • Retail Manager
  • Assistant Manager
  • Retail Manager
  • Owner/Sole Employee
  • Sales Associate / Assistant Manager
  • Computer Technician
  • L1 Technician


  • Associate of Science
  • High School Diploma

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