- https://rocketshop.itemorder.com
Goal-oriented Customer Service Manager with 20 plus years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Educated salesperson skilled in communication and collaboration for best-in-class service. Conscientious with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance and customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
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- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Reviewed reports of cash and operations to effectively control store inventory.
- Developed growth strategies for network of our location.
- Answered questions about store policies and addressed customer concerns.
- Organized meetings for staff members to discuss upcoming promotions, key strategies and tasks.
- Created visual store strategy based on market trends.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Launched seasonal sales campaigns
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Maintained quality brand image exposure in alignment with corporate standards.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained and developed new employees for ease of transition into team.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Exhibited excellent people skills during interaction with employees and customers.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
- Scheduled employees for weekly shifts, taking into account customer traffic and employee strengths.
- Upheld great standards of leadership for employees, consistently leading by example.
- Promoted positive customer experience through day-to-day supervision and management of facility.
- Provided exceptional customer service to customers, increasing customer loyalty 100%.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Worked directly with management, and different departments to brainstorm, discuss strategy and mitigate issues.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Supervised employees on shift, overseeing efficiency of daily operations.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed, trained and motivated to continuously improve knowledge and abilities
- Monitored employees' day-to-day activities and made plans to rectify issues.
- Eased team transitions and new employee orientation through effective training and development.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Recruited and interviewed individuals for coaching jobs and other athletic department staff positions.
- Oversaw coach salaries, pay rates and all other program budget aspects.
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
- Supervised student grades for eligibility requirements and collected paperwork for annual physicals.
- Ordered equipment for all sports and kept meticulous records on athletic equipment inventory.
- Established vendor relationships to access timely services in support of events.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Improved recreational programming based on feedback from customers and employees.
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in team-building activities to enhance working relationships.
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Resume Overview
School Attended
- University of Cincinnati
- University of Cincinnati
Job Titles Held:
- Retail Manager
- Manager of Operations
- Athletic Director
Degrees
- Associate of Science
- Associate of Arts
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