Retail Manager Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Accomplished Management professional specializing in creating, launching and operating retail locations. Skilled in leading qualified teams to achieve sales objectives and win customer loyalty. Proven leader with demonstrated success in increasing bottom line performance. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

  • Store growth planning
  • Relationship selling
  • Customer outreach
  • Creating store processes
  • Market research, forecasting and analysis
  • Driving business growth
  • Negotiations expert and strong deal closer
  • Managing retail build outs
  • Creating marketing plans
  • Building brand awareness
  • Merchandising
  • Leadership development
  • Client account management
  • Quality Assurance
  • Cross-functional team management
  • Performance improvements
  • Cost analysis and savings
  • Purchasing and planning
  • Policy/program development
  • Compensation/benefits administration
  • Schedule management
  • Sound judgment
  • Financial administration
  • Employee development
  • Supervision and training
Education and Training
Tara High School Baton Rouge, LA Expected in 05/1986 High School Diploma : - GPA :
Tui Cypress, CA, Expected in : - GPA :
Holiday Inn Club Vacations - Retail Manager
Conroe, TX, 08/2021 - Current
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Monitored various financial functions including inventory, cash and payroll processes to keep location running smoothly.
  • Managed special store projects to improve store-wide processes and operations.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising.
  • Monitored store inventory levels and assessed cash and operations reports, implementing changes to bolster efficiency.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Negotiated and worked with local vendors to keep costs low and build community relations.
  • Studied market trends to develop merchandising strategy.
  • Built store brand and achieved strategic business initiatives by working closely with district manager.
  • Motivated higher ticket sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Reduced shrinkage through proactive inventory management and security-driven approaches.
  • Increased store sales by cross-selling complementary items.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
  • Boosted company sales by developing and implementing strategic marketing approaches.
Delaware North Companies - Recruiter
Harrison, NJ, 04/2006 - 09/2021
  • Brought in well-qualified, multifaced job candidates to fill open positions.
  • Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
  • Contacted all job applicants to inform of application status.
  • Reviewed referral candidates and contacted qualified individuals to request applications.
  • Planned and executed recruitment events to bring in area candidates.
  • Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
  • Increased recruiting network by leveraging industry contacts and internet mining resources, including CareerBuilder, Indeed and LinkedIn.
  • Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
  • Organized applicant drug tests and obtained results.
  • Created and maintained strong alliances with local colleges and trade schools to establish trusted relationship and continuous funnel of applicants.
  • Led recruitment team and trained, mentored and developed new advisors.
  • Managed and updated recruitment ATS and CMS software.
  • Re-created hiring goals and objectives in difficult markets to address staffing issues.
  • Performed professional and technical recruiting in areas of skilled trade, finance and IT.
  • Tracked personal and financial information of employees.
Goat - Fraud Specialist
Chicago, IL, 03/2016 - 05/2018
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Identified fraud patterns and anomalies through analysis of large quantities of data.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
  • Provided court testimony for civil and criminal fraud cases and answered all questions truthfully.
  • Examined various types of materials, including financial statements, written documents and audio files that could be used as evidence for fraud cases.
  • Scrutinized incidents in which insurance or credit card fraud was alleged to have occurred.
  • Coordinated investigations with specialized units in insurance and law enforcement agencies.
  • Conducted investigative research and analysis to resolve billing discrepancies and computed reserve funds for client rebate discounts.
  • Negotiated with responsible parties to arrange fraud recovery losses.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
USAA - Financial Foundations Specialist
City, STATE, 09/2014 - 02/2016
  • Formulated and actualized strategic financial plans across client investment portfolios.
  • Counseled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
  • Counseled clients on financial matters and provided recommendations investment opportunities, products, and services based on client needs and asset availability.
  • Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors, and other professionals.
  • Profiled and analyzed investment products to devise financial strategies, meeting client financial needs and forecasting opportunities with highest return on investments.
  • Articulated value of various financial products, including stocks, bonds and mutual fund and educated clients on benefits of each.
  • Interviewed clients to assess income, expenses, insurance coverage, tax status, financial and investment goals and risk tolerance.
  • Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information.
  • Recruited and hired high-producing managers, resulting in substantially increased revenue.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Activities and Honors
  • US Army Retired (1991 - 2014)

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Resume Strength

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  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Tara High School
  • Tui
Job Titles Held:
  • Retail Manager
  • Recruiter
  • Fraud Specialist
  • Financial Foundations Specialist
  • High School Diploma
  • Some College (No Degree)

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