Customer-oriented Retail Manager with over 15 years of experience in the workforce including; building relationships, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions.
Skills
Store growth planning
Customer outreach
Relationship selling
Negotiations expert and strong deal closer
Driving business growth
Creating store processes
Managing retail build outs
Building brand awareness
Leadership development
Market research, forecasting and analysis
Relationship development
Organization
Inventory management
Problem resolution
Customer service
Communications
Team building
Supervision
Team management
Business operations
Security systems
Experience
01/2017 to Current
Retail ManagerHudson Group – Woodstock, IL,
Organized and updated schedules to optimize coverage for expected customer demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Enhanced sales by implementing merchandising and promotional improvements.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Studied market trends to develop merchandising strategy.
Supervised training and development for new employees, which resulted in better team transitions and effective orientation.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Increased store sales each quarter by analyzing daily sales and creating action plans.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Hired, trained, and mentored three store supervisors.
Led team of 14 sales associates to drive sales and strengthen brand loyalty.
Implemented client feedback to improve company processes and foster growth.
Used empathy and persuasive negotiation skills to deliver positive customer experience.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Increased store sales by cross-selling complementary items.
Reduced process lags by effectively managing staff to ensure optimal productivity.
Assisted over 100 customers daily by selecting merchandise, answering questions and quickly resolving concerns.
05/2005 to 06/2017
Skate GuardBarrett Business Services – Iron Station, NC,
Maintained organization, cleanliness and safety of ice rink to deliver positive guest experiences.
Addressed guest conflicts with poise and tact and alerted shift managers to incidents.
Monitored skaters for adherence to rules and ice safety policies.
Attended to skaters after accidents, falls or incidents.
Assessed rink prior to each shift for unsafe or hazardous ice, proper door operations and accurate conditions.
Helped with planning and execution of ice arena special events and programs.
Provided physical assistance to visitors getting onto and off of rides.
Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Checked seatbelts of all riders to maximize safety and manage risk.
Trained new employees on ride operations, pointing out safety mechanisms and features.
Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
Inspected equipment to detect wear and tear, notifying owner of parts needing immediate repair.
01/2015 to 10/2016
TellerHilltop Holdings – Barboursville, WV,
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Verified amounts and integrity of every check or funds transfer.
Generated reports and notification letters to distribute to account holders.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Entered member transaction data into online banking software.
Recommended additional products, services and benefits for customers.
Served approximately over 75 customers each shift, remaining composed and professional even in high-stress situations.
Managed opening and closing times for main branch.
Directed specific questions to appropriate branch personnel.
Counted as much as $2,000,000 in daily funds with manual and machine-assisted methods.
Processed cash withdrawals.
Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Maintained confidentiality of bank records and client information.
01/2015 to 05/2016
Pharmacy TechCommon Spirit – Turtle Lake, ND,
Entered and processed patient prescriptions in company system.
Prepared requisitions for drugs and supplies as necessary.
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
Closely inspected medications to determine accuracy of identities, strengths and purities.
Prepared medication labels with item name and quantity.
Verified and filled prescriptions per day in busy pharmacy setting.
Filled and processed prescriptions, delivering prompt and efficient patient care.
Education and Training
Expected in 06/2014
Licensed Pharmacy Technician: West Valley Occupational Center - Woodland Hills, CA GPA:
Expected in 05/2009
High School Diploma: Holy Martrys Ferrahian Highschool - Encino, CA, GPA:
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