retail manager resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Motivated Retail Store Manager striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues.
Skills
Store growth planning
Relationship selling
Quality Assurance
Building brand awareness
Driving business growth
Negotiations expert and strong deal close
Staff Development
Decision Making
Revenue Forecasting
Sales Tracking
Experience
Retail Manager, 07/2019 to Current Momentum Solar – Paradise Valley, NV,
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Managed visual merchandising, maintaining standards and elevating customer experience.
Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
Coached, managed and developed teams to provide exceptional service and achieve sales goals.
Connected with customers to provide assistance and collect feedback to optimize operations.
Organized and updated schedules to optimize coverage for expected customer demands.
Managed special store projects to improve store-wide processes and operations.
Met or exceeded fiscal sales goals, maximizing operating budgets.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Retail Shift Leader, 07/2016 to 07/2019 Love's Travel Stops & Country Stores, Inc. – Hinton, OK,
Greeted customers to determine wants or needs.
Executed merchandising and floor moves based on seasonal changes, business needs and trends.
Implemented corporate visual standards via planogram updates, emails and verbal feedback.
Taught staff upselling techniques to meet revenue targets.
Maintained visually appealing and displays through optimal use of lighting and signage.
Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
Boosted performance and job satisfaction of new employees by closely mentoring each.
Increased sales by coaching employees on strategies for promoting and cross-selling items.
Implemented new pricing for special promotions and clearance items, retagged merchandise and changed signage.
Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Trained employees with knowledge to serve customers and deliver exceptional experiences daily.
Answered store and merchandise questions and led customers to wanted items.
Merchandise Handler, 03/2015 to 06/2016 Gap Inc. – Grove City, OH,
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Demonstrated great teamwork skills with staff members involved in production and transport.
Packed and unpacked items, checking breakables before stocking on shelves.
Received and counted stock items, recording data manually or on computer for inventory purposes.
Read orders to verify attributes and quantities of merchandise.
Stored and organized items in tool or supply rooms, allowing for easy retrieval.
Server, 10/2014 to 10/2015 Boyne Resorts – Wixom, MI,
Greeted customers, answered questions and recommended specials to increase profits.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Cleaned tables and chairs to prepare dining area for next customers.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Leasing Consultant, 04/2011 to 04/2014 Housing Trust Group – Miami, FL,
Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Prepared lease paperwork and obtained signatures and first payments from new residents.
Visual Merchandiser, 04/2009 to 04/2011 Cresco Labs – Huntington, NY,
Executed merchandising and floor moves based on seasonal changes, business needs and trends.
Created retail displays to highlight particular products and drive sales according to corporate strategy.
Created presentation of merchandise to engage customers and help stimulate sales activity.
Education and Training
High School Diploma: , Expected in to Middletown High School - Middletown, DE GPA:
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