Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of success.
Skills
Executive team leadership
Strong verbal communication
Problem Solving
Time management
Active listening
Ability to Work Under Pressure
Self-motivation
Conflict Resolution
Adaptability
Team work
Organization
Reliable
Employee supervision and motivation
Team-oriented
Project management
Staff training and development
Accurate cash handling
Sales tracking
Calendar coordination
Project scheduling
Scheduling and calendar management
Safe and vault operation
Education and Training
Chester High SchoolChester, PAExpected in ā āHigh School Diploma: - GPA:
Experience
Ace Hardware - Teller Manger Mchenry, IL, 10/2021 - Current
Maintained confidentiality of bank records and client information.
Adhered to financial services security and audit procedures.
Trained employees on cash drawer operation.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
Built and maintained client relationships through quality, personalized interactions.
Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
Balanced bank's vault of daily cash for withdrawals and deposits.
Entered transactions into computer and issued customer receipts.
Overseen scheduling of the store.
Redner's Markets Inc. - Caregiver , , 06/2018 - 11/2018
Maintained clean and well-organized environment for client happiness and safety.
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Followed care plan and directions to administer medications.
Supported bathing, dressing and personal care needs.
Traditions Spirits - Department Management Terral, OK, 05/2016 - 10/2021
Devised, implemented and managed promotions to enhance store profits and drive customer engagement
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies
Achieved sales goals and business objectives by motivating staff and promoting
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions
Delegated workflow and responsibilities to team of 28 retail associates.
Assist with day-to-day activities, including sales, employee management, customer service and operations management.
Analyzed store metrics and developed and analyzed reports to identify action plans to improve KPI results.
Partnered with Store Manger to set daily store goals and expectations for sales and revenue.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Oversaw POS operations and cash management to reduce errors.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Strengthened work flow productivity by hiring, managing and developing top talent.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Delivered fantastic customer experience by identifying needs and suggesting products.
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