retail management resume example with 10+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of success.

  • Executive team leadership
  • Strong verbal communication
  • Problem Solving
  • Time management
  • Active listening
  • Ability to Work Under Pressure
  • Self-motivation
  • Conflict Resolution
  • Adaptability
  • Team work
  • Organization
  • Reliable
  • Employee supervision and motivation
  • Team-oriented
  • Project management
  • Staff training and development
  • Accurate cash handling
  • Sales tracking
  • Calendar coordination
  • Project scheduling
  • Scheduling and calendar management
  • Safe and vault operation
Education and Training
Chester High School Chester, PA Expected in High School Diploma : - GPA :
Ace Hardware - Teller Manger
Mchenry, IL, 10/2021 - Current
  • Maintained confidentiality of bank records and client information.
  • Adhered to financial services security and audit procedures.
  • Trained employees on cash drawer operation.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
  • Built and maintained client relationships through quality, personalized interactions.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Entered transactions into computer and issued customer receipts.
  • Overseen scheduling of the store.
Redner's Markets Inc. - Caregiver
, , 06/2018 - 11/2018
  • Maintained clean and well-organized environment for client happiness and safety.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Followed care plan and directions to administer medications.
  • Supported bathing, dressing and personal care needs.
Traditions Spirits - Department Management
Terral, OK, 05/2016 - 10/2021
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies
  • Achieved sales goals and business objectives by motivating staff and promoting
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions
  • Delegated workflow and responsibilities to team of 28 retail associates.
  • Assist with day-to-day activities, including sales, employee management, customer service and operations management.
  • Analyzed store metrics and developed and analyzed reports to identify action plans to improve KPI results.
  • Partnered with Store Manger to set daily store goals and expectations for sales and revenue.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Oversaw POS operations and cash management to reduce errors.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Delivered fantastic customer experience by identifying needs and suggesting products.
Forward - Sales Associate
Birmingham, AL, 09/2015 - 05/2016
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Coached team members on security risks and loss prevention to aid in mitigating store theft
  • Assisted customers by finding needed items and checking inventory for items at other locations
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
  • Communicated with customers about products , offerings, including policies, restrictions and refund policies
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Offered product and service consultations and employed upselling techniques.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Company Name - Deli Clerk
City, State, 04/2011 - 11/2016
  • Created aesthetically pleasing food arrangements for special orders and party trays
  • Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep
  • Updated displays, cases and other customer-facing areas to increase sales of special items
  • Prepared orders by slicing, weighing, packaging and pricing meats and cheeses
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury

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Resume Overview

School Attended

  • Chester High School

Job Titles Held:

  • Teller Manger
  • Caregiver
  • Department Management
  • Sales Associate
  • Deli Clerk


  • High School Diploma

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