LiveCareer-Resume

retail keyholder resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Responsive team leader with a strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Skills
  • Building brand awareness
  • Customer outreach
  • Leadership development
  • Creating store processes
  • Relationship building
  • Decision-making
  • People skills
  • Team building
  • Active listening
  • Communication
  • Supervision & leadership
Experience
04/2022 to Current Retail Keyholder Skechers Usa Inc. | Oshkosh, WI,
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Performed store opening and closing tasks to comply with preset store operations guidelines.
  • Opened and closed store in absence of senior managers.
  • Signed for incoming shipments in manager's absence.

  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
02/2020 to 04/2022 Sales Associate Northern Tool + Equipment | Snellville, GA,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assessed customer needs to provide assistance and information on product features.
10/2016 to 07/2017 On-Call Clinician Terros Health | City, STATE,
  • Documented behavioral incidents to keep accurate records.
  • Cultivated relationships with fellow staff members to enhance team collaboration.
  • Followed standard admissions procedures and documentation requirements for client intakes.
  • Assisted with execution of client activities, support groups and field trips.
  • Liaised with colleagues and staff to understand client case history, identify specific treatment needs and coordinate implementation of treatment related activities.
  • Assessed and evaluated client needs to deliver appropriate level of care in treatment continuum.
  • Conducted IOP, crisis intervention, individual sessions and group counseling while monitoring and enhancing treatment progress.
  • Attended insightful in-service training, workshops, seminars and other learning experiences to develop and maintain professional and clinical skills.
  • Collected, recorded and summarized data on client behavior and assisted family with applying treatment and behavior reduction protocols.
  • Maintained objective session notes and accurate records to organize, model and review behavior as well as progress information.
  • Implemented behavior intervention plans to motivate and help clients reach highest potential.
  • Maintained safe, organized and therapeutic environment to enhance patient comfort.
  • Collaborated with cross-functional treatment team to develop and facilitate skill acquisition and behavior reduction assessments to establish care plan.
  • Maintained strict confidentiality concerning client's mental and medical diagnosis and other confidential personal matters.
  • Interviewed clients to obtain information concerning social history, treatment and other pertinent information.
  • Encouraged clients to express feelings and discuss life events in order to help each person develop personal and relational insights.
  • Maintained and completed required documentation and reports to comply with clinical programming.
Education and Training
Expected in 05/2016 to to Master of Science | Professional Counseling Grand Canyon University, Phoenix, AZ GPA:
Expected in 06/2006 to to MBA | Business Management Western International University, Tempe, AZ GPA:
  • Thesis: Homeschool, A Better Education
Expected in 01/2004 to to Bachelor of Science | Business Management University of Phoenix, Tempe, AZ GPA:

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Resume Overview

School Attended

  • Grand Canyon University
  • Western International University
  • University of Phoenix

Job Titles Held:

  • Retail Keyholder
  • Sales Associate
  • On-Call Clinician

Degrees

  • Master of Science
  • MBA
  • Bachelor of Science

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