Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Results-driven individual with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.

Results-focused Supervisor offering 5 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Astute keyholder with commitment to customer service and assistance. Reliable, attentive professional with keyholder and customer talents.

Client-engaging professional with energetic personality and skills in relations and customer satisfaction. Willing to apply knowledge in problem solving with established company in any sector.

Experienced keyholder with over 3 years of experience in customer relations. Excellent reputation for resolving problems and improving customer satisfaction.

Enthusiastic laborer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of packaging and distribution and training in order to learn, grow and excel in warehouse.

  • Organization and Time management
  • Customer service
  • Basic math
  • Cultural awareness
  • Reading comprehension
  • Process and procedure development
  • Merchandising operations
  • Assembly and Production
  • Cleaning
  • Forklift Operation
  • Shipping and Receiving
  • Order Picking and Processing
  • Math
  • Packaging
  • Safety and compliance
  • Shipping procedures understanding
  • Warehousing functions
  • Stocking
Work History
Retail Keyholder, 10/2019 - 09/2020
Lively Boston, MA,
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and Skill talents.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Trained newly hired Job titles in upselling techniques, Skill and Skill, bolstering job expertise within Timeframe.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Assisted customers by answering questions and fulfilling requests.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Mentored Number-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Increased sales Number% by offering advice on purchases and promoting additional products.
  • Recruited, managed and motivated Number-member retail team to give every guest positive and memorable experiences.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Educated customers on promotions to enhance sales.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Returned change and currency and processed debit and credit card payments with Number% accuracy rate.
Key Manager, 12/2018 - 10/2019
Gopuff Muskegon, MI,
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Developed professional relationships to improve retention of key customers.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Counted registers and cleaned and secured shop at end of shift.
General Laborer, 01/2017 - 07/2017
Marmon Holdings, Inc Sulphur, LA,
  • Sorted final products according to specified regulatory, customer or company standards. Packing of product,
GED: General Studies, Expected in 05/1994
Rend Lake College - Ina, IL
Cosmetology: Cosmetology Education, Expected in 05/2001
Southeastern Illinois College - Harrisburg, IL

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Resume Overview

School Attended

  • Rend Lake College
  • Southeastern Illinois College

Job Titles Held:

  • Retail Keyholder
  • Key Manager
  • General Laborer


  • GED
  • Cosmetology

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