retail it manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Document Control Specialist with 20+ years of experience in the Retail industry. Proficient in formatting within Microsoft Word and utilizing Microsoft Excel. Familiar and comfortable with paper-based document control procedures in addition to a GMP regulated environment. Excellent eye for detail and highly organized. Ability to take initiative and excel in fast-paced environments. Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth. Multi-talented IT Manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Work History
02/2020 to 04/2021 IT Operations Manager Accenture Contractor Jobs | Windsor Mill, MD,
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Added GPS tracking to company vehicles to help monitor and direct technicians while in the field.
  • Evaluated upcoming program plans to forecast expected resource need , this helped to reduce outsourced support for retail locations spanning four states.
  • Formulated processes that enabled team to improve assistance to support groups. Created Self Service Contractor (SSC) department with Gilbarco, manufacturer of the Point of Sale used in all 154 retail locations.
  • Spearheaded department training for appraisals of new components. Worked to get 6 team members Gilbarco certified. Helped to transition to SDWAN network from flat network.
  • Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
06/2006 to 08/2019 Retail IT Manager Inproduction | Jacksonville, FL,
  • Conducted training and change management processes to improve operations
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Developed and executed targeted relationship and account development strategy
  • Conducted field visits and met corporate customers for business development
  • Collaborated with materials purchasing specialist to meet production requirements and quality standards
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
  • Researched competitive solutions and maintained competitive market comparisons and evaluations
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Developed and executed go-to-market plans and facilitated internal organizational readiness
  • Managed logistics operations to meet customer expectations and financial standards and policies
  • Determined and recommended methods to address improvement opportunities
  • Developed standard operating procedures and document workflows for current and future process steps
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
  • Improved quality processes for increased efficiency and effectiveness
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness
  • Updated quality control standards, methods and procedures to meet compliance requirements
05/2003 to 06/2006 Project Manager Quality Project Management LLC | City, STATE,
  • Finalized project financial records while collaborating with financial controllers and program executives
  • Delivered projects to pre-determined budget, maintaining time parameters and quality standards
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
  • Closely collaborated with project members to identify and quickly address problems
  • Increased effectiveness of bidding processes by reviewing contractor scopes and material takeoffs
  • Analyzed project feasibility and costs to evaluate feasibility of goals, budget and client design demands for environmental controls and fire protection in consideration of other project parameters
  • Improved cost control through effective allocation of subcontractors and site resources
  • Adhered to all safety protocols and ensured that all equipment and materials were handled safely and properly
  • Organized and directed operations, including inventory oversight and ordering, workflow management and supervision of production
02/1997 to 08/2003 Tier 2 Technical Support Specialist TOSCO | City, STATE,
  • Patched software and installed new versions to eliminate security problems and protect data
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
  • Developed and tested new product offerings prior to release to assist development team in bug identification
  • Broke down and evaluated user problems using test scripts, personal expertise and probing questions
  • Removed and replaced malfunctioning components to correct hardware problems
Expected in Bachelor of Science | Electrical, Electronics Engineering Technologies DeVry University, Phoenix, AZ, GPA:
  • Collaborated with team of 15 in the development of Andeavor Company Owned Company Operated site integration of 250 sites into an existing and proven infrastructure architecture
  • Defined an developed system configuration of Hughes Network managed communication for Retail Sites
  • Defined and Developed system configuration of Acumera Network managed communication for Retail sites
  • Managed and implemented POS system conversion from Verifone Sapphire to Gilbarco PX60 at over 300 retail sites
  • Managed and implemented integration of 310 retail sites in Midwest retail acquisition
  • Managed and Implemented system upgrades to 6 major oil brands in order to remain compliant with both vendor and PCI compliance requirements
  • Managed and maintained PCI compliance standards at 650 retail locations
  • Managed Retail help-desk supporting 650 company owned retail sites as well as 800 multi site operator locations

Gilbarco Certified

VeriFone Certified

ITIL v2 certified

  • Retail security
  • Collaborating with designers
  • Help Desk Operations
  • Desktop Technical Support
  • Technical Analysis
  • Risk mitigation planning
  • Documentation and reporting
  • Infrastructure development
  • Requirements analysis
  • Self-motivated professional
  • Customer Service
  • Leadership
  • Adaptability
  • Troubleshooting

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Resume Overview

School Attended

  • DeVry University

Job Titles Held:

  • IT Operations Manager
  • Retail IT Manager
  • Project Manager
  • Tier 2 Technical Support Specialist


  • Bachelor of Science

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