Highly motivated KTL with 2 years of management experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level KTL position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Till counting
Customer service management
Establishing vision
Apparel processing
Team collaboration
Work History
12/2020 to Current
Retail/Customer Service ManagerDunham's Sports – City, STATE,
Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Met with customers to discuss service needs and offer available solutions.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Worked with customers to educate and inform on [Product or service], effectively closing over [Number] deals.
Promoted brands of [Type] equipment, increasing sales [Number]% and maximizing overall revenue.
Trained [Number] less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
Developed written plans and obtained customer consent to proceed.
Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales [Number]%.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Educated staff on strategies for handling difficult customers and challenging situations.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Trained newly hired sales team in upselling techniques.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by [Number]%.
Mentored new sales associates to contribute to store's positive culture.
Returned change and currency and processed debit and credit card payments with [Number]% accuracy rate.
Trained team members in successful strategies to meet operational and sales targets.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Marked-down clearance items and relocated merchandise to proper store areas.
07/2017 to 12/2020
Waitress/HostessAmore's Grill & Spirits – City, STATE,
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Greeted new customers, discussed specials and took drink orders.
Used cash registers and credit card machines to cash out customers.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Informed customers about daily and seasonal specials.
Bussed and reset tables to keep dining room and work areas clean.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Bussed tables during busy periods to assist staff and quickly turn over tables.
Checked identification for minimum age for sale of alcoholic beverages.
Stayed up-to-date on menu changes to help customers make food choices.
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Met with chef to review daily specials and menu changes.
06/2015 to 07/2017
Cashier/Customer Service AssociateMcDonald's Restaurant – City, STATE,
Addressed customer needs and made product recommendations to increase sales.
Welcomed customers and helped determine their needs.
Collected and authorized payments of guests.
Worked flexible schedule and extra shifts to meet business needs.
Restocked and organized merchandise in front lanes.
Greeted customers entering store and responded promptly to customer needs.
Education
Expected in to to
No Degree: Education Macomb Community College - Warren, MI GPA:
Expected in 04/2023 to to
Bachelor of Science: Education Oakland University - Rochester, MI GPA:
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