retail customer service associate resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Responsive team leader with strong leadership background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

  • Reporting and Performance Analysis
  • Team Building and Motivation
  • Microsoft Office
  • Handling Complaints and Inquiries
  • Active Listening
  • Task Prioritization
  • Returns and Exchanges
  • Customer Empathy
  • Customer Satisfaction
  • Orders Receiving
  • Multitasking and Organization
  • Payment Processing
  • Issue Escalation
  • Problem-Solving
Retail Customer Service Associate, 07/2020 to Current
Ollie's Bargain OutletFayetteville, GA,
  • Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
  • Maintained composure and patience in dealing with aggressive customers.
  • Updated information and details of calls and inquiries in customer service database for future reference.
  • Resolved payment issues efficiently to improve customer satisfaction and loyalty.
  • Generated summaries on issues, refunds and replacements, sending detailed updates to customers.
  • Delivered step-by-step instructions to clients on navigating system and explained self-service options.
  • Relayed customer feedback, highlighting improvement opportunities to future product, marketing and customer support initiatives.
  • Developed new tactics to persuade canceling customers to stay with company.
  • Answered questions from customers that came in through the company's online chat feature.
  • Used various skills to resolve problems in reasonable amount of time.
  • Answered customer questions and resolved concerns quickly to maximize satisfaction.
  • Walked customers through online demonstrations to support better understanding of product features.
  • Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement.
  • Cross trained: Amazon Core Locker, SDS, and Amazon Fresh
Shift Charge Manager, 01/2010 to 05/2012
Guardian PharmacyMadison, WI,
  • Used fair and equitable approach with employees to drive staff members to work productively together.
  • Followed strict guidelines to properly complete store opening and closing procedures, including arming and disarming alarm system.
  • Prepared registers, monitored security and balanced drawers at end of shift to prepare for closing.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours, and inventory movement.
  • Enhanced operations and boosted productivity through employee training, coaching, and assignments.
  • Reinforced rules to promote superior employee performance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
Delivery Driver, 09/2006 to 09/2009
Dominos Pizza Inc.City, STATE,
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Processed payments by accepting cash, checks and credit card payments.
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
Sporting Goods Manager, 01/2003 to 07/2006
A+ SportsCity, STATE,
  • Recorded cash, checks and credit card transactions to complete customer payments.
  • Led and motivated teams by setting clear expectations, mentoring and coaching.
  • Counted and balanced registers.
  • Directed and supervised staff performance.
  • Used Point of Sale register system to complete transactions.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Grew revenue by improving sales and service strategies.
Education and Training
High School Diploma: , Expected in 06/2006 to North Brunswick High School - Leland, NC

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Resume Overview

School Attended

  • North Brunswick High School

Job Titles Held:

  • Retail Customer Service Associate
  • Shift Charge Manager
  • Delivery Driver
  • Sporting Goods Manager


  • High School Diploma

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