Retail Customer Service Associate Resume Example Fedex Office

RETAIL CUSTOMER SERVICE ASSOCIATE

Summary

Goal-oriented aspiring entrepreneur dedicated to high levels of customer satisfaction and meeting aggressive business goals. Attentive to detail and motivated with specialized knowledge in customer service and business. With over 3 years of experience in all different types of businesses, and counting. From food to print services, there is a great amount of professional diversity that I have gathered from every position I've had and I intend to let that continue to grow.

Highlights

Microsoft Office proficiency
Excel spreadsheets
Meticulous attention to detail
Time management
Professional and mature

Dedicated team player
Strong interpersonal skills
Resourceful
Self-directed
Strong problem solver

Experience

Fedex OfficeSan Rafael , CARetail Customer Service Associate03/2015 to 05/2016

Use computers for various applications, such as database management or word processing.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Collect cash and card payments.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Complete forms in accordance with company procedures.
Make copies of correspondence or other printed material.
Consulting guests with shipping and printing needs.
Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Learn to operate new office technologies as they are developed and implemented.
Proving and perfecting the customer service experience for guests.

Bridge Senior LivingJamison , PAServer11/2014 to 10/2015

Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
Examine trays to ensure that they contain required items.
Load trays with accessories such as eating utensils, napkins, or condiments.
Place food servings on plates or trays according to orders or instructions.
Take food orders and relay orders to kitchens or serving counters so they can be filled.
Stock service stations with items such as ice, napkins, or straws.
Prepare food items, such as sandwiches, salads, soups, or beverages.
Monitor food preparation or serving techniques to ensure that proper procedures are followed.
Record amounts and types of special food items served to customers.
Carry food, silverware, or linen on trays or use carts to carry trays.
Determine where patients or patrons would like to eat their meals and help them get situated.
Total checks, present them to customers, and accept payment for services.

Waste ConnectionsLily , KYSales Representative10/2013 to 03/2014

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases.
Greet visitors or callers and handle their inquiries.
Complete forms in accordance with company procedures.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Prepare sales slips or sales contracts.
Help customers try on or fit merchandise.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Maintain records related to sales.
Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
Open and close cash registers, performing tasks such as counting money, balancing cash drawers, and making deposits.

Hawkins Parnell Thackston & Young LlpDallas , TXReceptionist01/2013 to 05/2015

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Verified and logged in deadlines for responding to daily inquiries.
Contacted applicants to determine if they qualified for the company.
Scheduling and confirming appointments.
Other duties consist of canceling, rescheduling, and data entry.
Familiar with technology.
Managed incoming and outgoing calls for busy marketing office.
Maintaining the office with housekeeping duties such as vacuuming, dusting and other light cleaning.
Keeping a professional and mature demeanor while delivering the best customer service possible.

The Hertz CorporationMckinney , TXClerk12/2012 to 04/2013

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Greet and assist customers with dry cleaning drop offs.
Responsible for maintaining the cleanliness of the store with basic duties such as vacuuming, sweeping, and mopping.
Handled cash and card payments.

Education

High School Diploma:Business Administration & EntrepreneurshipCosumnes River College, City, StateBusiness Administration & Entrepreneurship Languages Cantonese, fluent

Skills

Fluent in Cantonese
Critical Thinking
Customer service
Persuasion
Phone systems
Problem Solver
Clear communicator
Friendly/welcoming personality
Efficient use of time and resources

Resume Overview

School Attended

Cosumnes River College

Job Titles Held:

Retail Customer Service Associate
Server
Sales Representative
Receptionist
Clerk

Degrees

High School Diploma : Business Administration & Entrepreneurship

Retail Customer Service Associate Resume Example

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