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Retail Customer Service Associate Resume Example

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RETAIL CUSTOMER SERVICE ASSOCIATE
Summary
 Goal-oriented aspiring entrepreneur dedicated to high levels of customer satisfaction and meeting aggressive business goals. Attentive to detail and motivated with specialized knowledge in customer service and business. With over 3 years of experience in all different types of businesses, and counting. From food to print services, there is a great amount of professional diversity that I have gathered from every position I've had and I intend to let that continue to grow.
Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Time management
  • Professional and mature
  • Dedicated team player
  • Strong interpersonal skills
  • Resourceful
  • Self-directed
  • Strong problem solver
Experience
FedEx Office Print & Ship Center Elk Grove, CA Retail Customer Service Associate 03/2015 to 05/2016
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect cash and card payments.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Make copies of correspondence or other printed material.
  • Consulting guests with shipping and printing needs.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Learn to operate new office technologies as they are developed and implemented.
  • Proving and perfecting the customer service experience for guests.
Crazy Sushi Restuarant Elk Grove, CA Server 11/2014 to 10/2015
  • Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
  • Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
  • Examine trays to ensure that they contain required items.
  • Load trays with accessories such as eating utensils, napkins, or condiments.
  • Place food servings on plates or trays according to orders or instructions.
  • Take food orders and relay orders to kitchens or serving counters so they can be filled.
  • Stock service stations with items such as ice, napkins, or straws.
  • Prepare food items, such as sandwiches, salads, soups, or beverages.
  • Monitor food preparation or serving techniques to ensure that proper procedures are followed.
  • Record amounts and types of special food items served to customers.
  • Carry food, silverware, or linen on trays or use carts to carry trays.
  • Determine where patients or patrons would like to eat their meals and help them get situated.
  • Total checks, present them to customers, and accept payment for services.
Mobile Systems Wireless AT&T San Leandro, CA Sales Representative 10/2013 to 03/2014
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Greet visitors or callers and handle their inquiries.
  • Complete forms in accordance with company procedures.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Prepare sales slips or sales contracts.
  • Help customers try on or fit merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintain records related to sales.
  • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
  • Open and close cash registers, performing tasks such as counting money, balancing cash drawers, and making deposits.
Vector Marketing Elk Grove, CA Receptionist 01/2013 to 05/2015
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Contacted applicants to determine if they qualified for the company.
  • Scheduling and confirming appointments.
  • Other duties consist of canceling, rescheduling, and data entry.
  • Familiar with technology.
  • Managed incoming and outgoing calls for busy marketing office.
  • Maintaining the office with housekeeping duties such as vacuuming, dusting and other light cleaning.
  • Keeping a professional and mature demeanor while delivering the best customer service possible.
Park Avenue Cleaners Elk Grove, CA Clerk 12/2012 to 04/2013
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Greet and assist customers with dry cleaning drop offs.
  • Responsible for maintaining the cleanliness of the store with basic duties such as vacuuming, sweeping, and mopping.
  • Handled cash and card payments.
Education
High School Diploma: Business Administration & Entrepreneurship Cosumnes River College, Sacramento, CA Business Administration & Entrepreneurship Languages Cantonese, fluent
Skills
  • Fluent in Cantonese
  • Critical Thinking
  • Customer service
  • Persuasion
  • Phone systems
  • Problem Solver
  • Clear communicator
  • Friendly/welcoming personality
  • Efficient use of time and resources
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Resume Overview

Companies Worked For:

  • FedEx Office Print & Ship Center
  • Crazy Sushi Restuarant
  • Mobile Systems Wireless AT&T
  • Vector Marketing
  • Park Avenue Cleaners

School Attended

  • Cosumnes River College

Job Titles Held:

  • Retail Customer Service Associate
  • Server
  • Sales Representative
  • Receptionist
  • Clerk

Degrees

  • High School Diploma : Business Administration & Entrepreneurship

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