Customer-orientedCSA successful at troubleshooting and handling customer support issues in a timely manner.I enjoy a fast paced work environment but
still handle calls with empathy and solve customer issues as if they were my
own. My calm tone and active listening allow for a comfortable customer experience. Seeking a role that allows me to reach my full potential and grow with in the company.
Exceptional communication skills
Creative problem solver
Active listening skills
Motivated team player
Kindle Tier 1
Amazon Instant Video
Fire TV/Fire Stick
Retail CSA/AMZL Agent, 11/2015
to Current Amazon – VCC,
Work from home
Provided resolution for customers seeking help with returns, replacements and billing/account questions.
Recommended alternative items if product was out of stock.
Maintaining customer satisfaction with empathy and compassion.
Keeping customer accounts up to date with delivery instructions.
Assist drivers with on road issues such as finding access codes and calling customers for more information.
Informing delivery stations of any driver incidents and emergencies.
Digital Customer Care, 11/2014
to 02/2015 Amazon (seasonal/extended) – VCC,
Work from home
Troubleshooted multiple generations of Kindle E-readers and Fire Tablets.
Assisted in the step- up of Fire TV/Fire Stick.
Researched Amazon Instant Video compatible devices, Vizio, Samsung, and multiple game consoles.
Provided guidance with internet connection issues for a more enjoyable viewing experience.
I left this position because of my daughter health issues. The doctor appointments were interfering with my schedule and I resigned, so I could have a chance to be re-hired in the future.
Cafe Worker, 09/2006
to 10/2008 Desert Winds Elementary – Phoenix,
AZ Prepped and served
breakfast and lunch for 500+ students and staff.Managed
inventory and reordered produce when needed.
Kept cafeteria up to code with the health department, every inspection was awarded Gold.
Planned menus according to students\' needs and food allergy restrictions.
Associate of Applied Science: Human Services,
Still working towards degree Rio Salado - Phoenix,