Dynamic customer service supervisor, seeks new challenges and opportunities for professional growth and advancement. Brings knowledge of leadership, and safety training, with the willingness to work a flexible schedule.
Highlights
Ability to remain calm in highly stressful situations
· Empathetic and caring nature
· Trustworthy and respectful for confidentiality
· Experience in management and supervision
Safety-oriented
Valid U.S. passport
Superior communication skills
Skilled multi-tasker
Adaptable
Staff training and development
Accomplishments
Received many accolades from customers, and supervisors regarding professionalism and great guest service.
Led a Safety training for all fellow staff members, concerning Hazard chemical waste.
Experience
Retail Clerk, 04/2014 - Current Highgate Hotels – Atlanta, GA,
Responsibilities: Customer Service, merchandise departments, stock departments, take payments from guest at register, for their merchandise.
Do whatever is required to give great guest (customer,) service to the guest.
Accomplishments Earned "Service Experience" pin, for completing all training, and providing the company with great service with guest and co-workers.
Skills Used Great smile, super guest service, willing to go the extra mile to please any customer, or guest.
Housekeeping/Laundry, 11/2013 - 03/2014 Mccomb Nursing And Rehabilitation Center, Llc – Mccomb, MS,
Cleaned homes, condos, and duplexes for the owners who rent to guest year round.
Fulfill special request for guest, whatever they need, to ensure a wonderful stay, while at the resort.
Accomplishments: Have Had quest tell me they love my personality, and the care I take, in taking care of them.Skills Used: The skills learned while training, along with a great attitude, and sense of humor, and my "southern charm," these things always make people comfortable. Reported to the maintenance department, any concerns of the guest.
Reverse Logistics/Receiving Team Member, 03/2009 - 05/2013 California Teachers Association – Sacramento, CA,
Reverse Logistics/Receiving: Two month training period for receiving vendor products and learning the logistics of the store with the core rolls involved Checked in each vendor with invoice by number of each item coming into store Kept detailed records by filing all invoices, kept for years as per company policies. In charge of federal mandated chemical waste program,(ESIM) always received high marks by following government set standards Responsible for merchandise vendor returns that amounted to hundreds of returns per week Maintained great customer service with all vendors with friendly and respectful attitude.
Supervisor, 09/2003 - 03/2009 California Teachers Association – Hesperia, CA,
Supervisor on the sales floor, grocery, domestics, health and beauty, home decoration, pets, and other departments Supervised a team of seven to 15 team members Trained new team members following detailed core rolls, specific to the department each would be assigned to. Showed urgency and drive with each task performed Provided customer assistance in every way possible, showing customers where products were located, helped carry purchases to vehicles and always with a happy demeanor Drove sales by initiating other products to go with or expand on what a customer may have already purchased Stocked store shelves of items when needed.
Supervisor, 04/2003 - 09/2003 California Teachers Association – Santa Fe Springs, CA,
Supervisor in the store, supervised up to seven employees.
Trained employees with company policies and procedures.
Supervised and trained cashiers, as well as other departments employees and made sure each employee had a clear understanding of their departmental duties
Supervisor, 04/2001 - 04/2003 Super Target, INC – City, STATE,
Supervisor for the front lanes and guest service area. Supervised up to 120 employees, during various store hours Remarkable experience working within a diverse culture. Required and met the responsibilities of good attendance. Proficiency within customer service training of new team members. Provided strong communication skills, answered customers inquiries with detailed information. Responsible for the scheduling of the departments team members. Available to work any schedule, according to the needs of the business.
Education
Diploma: Airline/Travel Specialist, Expected in - International Air and Hospitality Academy - Vancouver, WA GPA:
Coursework in Hospitality and Tourism, and Airline Operations.
Attendance Achievement Award.
Top 5% of class
Skills
Strong communication skills
Customer Service, customer service training, customer assistance, 30+ years.
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