Enthusiastic Head Cashier with 10 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations, and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals.
Diligent and responsible Cashier with an excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.
Skills
Verbal and Written Communication
Customer Relations
Active Listening
Feedback Acceptance
Cash Control Accuracy
Teamwork and Collaboration
Customer Service
POS System Operations
Order Processing
Store Opening and Closing
Team Leadership
Merchandise Stocking
Time Management
Work History
04/2022 to Current
Retail/cashierWendy's Company – Greenwood Village, CO,
Helped customers complete purchases, locate items and join reward programs, also serviced over 50 customers per day.
Assisted customers by answering questions and fulfilling requests.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Worked closely with shift manager to solve problems and handle customer concerns.
Performed cash, card, and check transactions to complete customer purchases.
Addressed customer needs and make product recommendations to increase sales
Processed customer refunds and exchanges according to established guidelines
Answered questions about store policies and addressed customer concerns
Greeted customers entering store and responded promptly to customer needs
Worked flexible schedule and extra shifts to meet business needs
06/2016 to 05/2020
General ManagerWilliams-Sonoma, Inc. – Des Moines, IA,
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Developed and maintained relationships with customers, also serviced over 100 customers per day and suppliers through account development.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
03/2010 to 08/2016
Retail Sales AssociateLacoste – Cincinnati, OH,
Greeted customers and helped with product questions, selections and purchases also serviced over 100 customers per day
Helped customers complete purchases, locate items and join reward programs.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Maintained clean sales floor and straightened and faced merchandise.
Stocked merchandise, clearly labeled items, and arranged according to size or color.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Answered questions about store policies and addressed customer concerns.
Used POS system to process sales, returns, online orders and gift card activations.
Informed customers of current store promotions to encourage additional sales purchases.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Issued receipts and processed refunds, credits or exchanges.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Worked closely with shift manager to solve problems and handle customer concerns.
Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Opened and closed store independently and prepared nightly bank drop for manager.
Supported loss prevention goals by monitoring shopper behavior.
Spoke to customers in native language to increase loyalty and establish relationships.
03/2003 to 06/2008
Store ManagerBlimpie Subs & Salads/ BP Gas Station – City, STATE,
Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback also servicing over 100 customers per day.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Rotated merchandise and displays to feature new products and promotions.
Supervised guests at front counter, answering questions regarding products.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Protected store from loss or theft by setting and enforcing clear security policies.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Maintained strong knowledge in handling perishable products in dairy, meat, and produce departments.
Reviewed and monitored schedules, purchases, and other expenses to maintain quarterly budget
Education
Expected in 12/2024
Associate of Applied Science: Business Management Midlands Technical College - Columbia, SC, GPA:
Continuing education in Business Management
Expected in 05/2018
GED: Richland 1 Adult Ed - Columbia SC, GPA:
Expected in 05/1984
No Degree: English (1,2,3,4 ) , Math (1,2,3) , Reading, Algeb Estill High School - Estill, SC GPA:
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