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Retail Busniess Manager Iraq Resume Example

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RETAIL BUSNIESS MANAGER IRAQ
Professional Summary

Advanced Operations Manager offering over 42 years of experience total experience. and proven success in manufacturing and production, quality assurance and leadership. To include from 2020 through July 2021 worked as the Retail Business Manager of Iraq. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals. Serviced-focused General manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Driven Retail Business Manager with Five -year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives. Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 1.5 years of experience focused on increasing Sales Growth and Enhancing The Customer Experience. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering Higher Skill Sets and People, Sales,Customer Interaction as high skills within the industry. Determined and responsible Retail Business Manager with more than five years of success boosting efficiency and streamlining procedures for Customer groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Customer-oriented General Manager with 42 years of experience focused on increasing Customer Satisfaction and Sales Growth and Associate Interactions. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering Highly Skilled General Manager and Retail Business Manager and planning and delivery results. Determined and responsible RBM with more than five years of success boosting efficiency and streamlining procedures for Military customers. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Seasoned General Manager with 1.5 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs. Business-driven individual with more than General Manager years working as General Manager for the Army and Air Force Exchange Service organization. Determined and experienced in developing client rapport, Customer Satisfaction area of expertise. and Associate Level of Job Satisfaction creating Company Growth over prior period. Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Driven Retail Business Manager with 42 years of total experience with various jobs. Store Manager, Sales & Merchandise Manager, Operations Manager, Retail Business Manager-year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives. Keep Retail operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems. Familiar with Retail and Industry markets and proactive in capturing new customers and business opportunities. Serviced-focused General Manager and recently as the Retail Business Manager responsible for Iraq dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Driven General Manger and Retail Business Manager with combined 42 -year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives. Keep Retail and Business operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems. Familiar with Industry markets and proactive in capturing new customers and business opportunities. Serviced-focused General Manager, Retail Business Manager recently at Iraq dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Driven Retail Business Manager with combined 42-year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives. Keep retail operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems. Familiar with retail and business markets and proactive in capturing new customers and business opportunities.

Skills
  • Profit and loss management
  • Store planning
  • Developing brand messaging
  • Marketing strategy
  • MS Office
  • Operational improvement
  • Problem resolution
  • Business operations
  • Merchandising operations
  • Recruitment and retention
  • Strategic selling
  • Process and procedure development
  • Relationship development
  • Process improvement
  • Team management
  • Supervision
  • Project organization
  • Inventory evaluation
Work History
Retail Busniess Manager Iraq , 02/2020 to 07/2021
Army And Air Force Exchange Service – Baghdad Iraq , Dallas Texas
  • Streamlined operational efficiencies by preparing warehouse merchandise for monthly inventory control counts. Over 40 million dollars in inventory.
  • Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals. Stores had to streamline inventory controls in order to meet s the overall sales objectives of 5% growth.
  • Increased revenue by identifying and tracking damaged inventory for corrective action.
  • Liaised with senior leadership to report damaged inventory control tracking and reporting.
  • Conducted inventory analysis to determine optimal stock levels.
  • Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
  • Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
  • Contributed to leadership team for implementing company policies and procedures.
  • Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
  • Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses.
  • Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
  • Reduced workflow downtime by ordering supplies and organizing stock to meet demand.
  • Assisted with stock accuracy and loss prevention by managing daily, monthly, quarterly and yearly reports through Oracle.
  • Directed training and performance monitoring for 126 staff members.
  • Saved costs by efficiently procuring warehouse inventory utilizing Oracle.
  • Streamlined monthly, quarterly and yearly bank audits, effectively reducing financial discrepancies and risks.
  • Oversaw packaging and delivery of purchased merchandise to respective facilities with zero discrepancies. Did visit over 12 stores to ensure no errors.
  • Mitigated financial discrepancies and risks by coordinating monthly, quarterly and yearly bank audits.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Oversaw preparation and distribution of promotional materials and flyers.
  • Monitored day-to-day production to verify packaging and efficient delivery of purchased merchandise to respective facilities within expected ordering guidelines of weekly ordering with a 16 week lead time.
  • Liaised with store manager to set up visually appealing layout for store merchandise.
  • Exceeded revenue goals on consistent basis, resulting in commendation from management. Growth was over the 5% benchmark.
Operations Manager , 06/2014 to 07/2019
Army And Air Force Exchange Service – FT LEWIS , WA
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and over 156-member management team with related direct reports.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Reduced average contract expenses by six% through aggressive negotiations with vendors.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Managed and allocated staff and material resources to meet production goals.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
General Manager, 01/2013 to 05/2014
Army And Air Force Exchange Service – Deployed Afghanstain , Deployed
  • Increased monthly staff retention rate by 75 % after implementing new training programs.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Received superior customer service satisfaction scores for 6 consecutive quarters.
  • Oversaw and improved Level of customer service deliveries worth more than $500 per year through efficient coordination of Plan and Results.
  • Assessed financial statements and monthly reports to evaluate employee performance, develop targeted improvements and implement changes resulting in [Result].
  • Maximized efficiency by coaching and mentoring 79 personnel on Inventory YE principles, industry practices, company procedures and tzones system.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans. Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Devised and deployed successful marketing strategies, dramatically boosting store ranking.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Evaluated and enhanced Customer Experience programs to strengthen operations and achieve Higher than FP results.
  • Increased sales by $3.5 by establishing goals, overseeing performance and 3.1%
  • Trained, coached and mentored staff to ensure smooth adoption of new Military Star Card program.
  • Increased part shipment ratings by 3% through effective management of recall projects.
  • Tracked and analyzed profitability and key metrics of due ins establishment to improve overall profitability and bring in new clientele.
  • Implemented innovative programs, including Inventory control program to increase employee loyalty and reduce turnover.
  • Identified and capitalized on community business opportunities with effective networking.
  • Exceeded regional annual sales target by 3.3%.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Improved productivity while reducing staffing and operational costs by 11%.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Enforced quality assurance protocols to deliver ideal customer experiences. Was responsible for all customer complaints.
  • Developed and maintained relationships with external customers and suppliers through plan and increased customer satisfaction levels.
  • Maximized efficiency by coaching and mentoring 8 personnel on Management principles, industry practices, company procedures and Inventory control and Sales growth system.
  • Assessed financial statements and Direct Operating results reports to evaluate Facility performance, develop targeted improvements and implement changes resulting in Growth over prior period. Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Assessed financial statements and five reports to evaluate Store Manager Performance Levels of targeted performance, develop targeted improvements and implement changes resulting in growth of sales over prior year of 5.2% and increased earnings of four percent.
Retail Business Manager, 01/2012 to 01/2013
Army And Air Force Exchange Service – Weisbaden Exchange-Europe, Europe Exchange
  • Prioritized and allocated valuable resources to meet business targets.
  • Increased sales 6% by offering advice on purchases and promoting additional products.
  • Increased retail space by 15 square feet by improving gross profits by 10%.
  • Propelled market share to surge ahead of competitors and earn #1 Within Europe ranking.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Trained newly hired Store Managerss in upselling techniques, people and Command bolstering job expertise within one year.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Developed growth strategies for network of 12 stores.
  • Initiated task schedule to Store Managers based upon individual strengths and familiarity with all business aspects.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Returned change and currency and processed debit and credit card payments with 98% accuracy rate.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Successfully drove new product lines to increase annual profits by 8%.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Educated customers on promotions to enhance sales.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Recruited, managed and motivated 7 member retail team to give every guest positive and memorable experiences.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Education
Some College Degree Seeking : Busniess University of Maryland - Baltimore County - Wiesbaden Germany
Sports and my son currently in high school. Love dogs.

Love watching my son play soceer currently 14 years old. He plays at a high level.

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Resume Overview

Companies Worked For:

  • Army And Air Force Exchange Service

School Attended

  • University of Maryland - Baltimore County

Job Titles Held:

  • Retail Busniess Manager Iraq
  • Operations Manager
  • General Manager
  • Retail Business Manager

Degrees

  • Some College Degree Seeking : Busniess

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