retail business manager resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Accomplished management professional with 7 years of career progression in spa, retail and luxury retail operations, responsible for delivering over $18M in annual revenue. Proven effective and natural leader, skilled in the development and oversight of high-performing, multi-disciplined and quality-oriented teams that drive top results, through teach selling, employee engagement and customers relationship building. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. A Comprehensive background in employee relations, recruiting, compensation and benefits, and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator, fluent in transparent work environment and well-versed in employee, vendor and partner relations.
Skills
Financial Oversight- Forecasting and strategic planning
Results-oriented
Operations management
Human resources management
Risk management
Customer relations and service specialist
Natural leader
Strategic partnerships
Work History
Retail Business Manager, to Acosta, Inc. – Orange, TX,
Directed business operations for 30 employees, responsible for driving $18M in yearly revenue, ending our 2017 fiscal year with a $360K pickup.
Recognized multiple times throughout the company in Recognition Meetings for outstanding results and consistently leading the region.
Achieve multiple divisions volume and and productivity goals by developing and executing multiple business plans, while adjusting improvements based on tracking and analysis.
Reviewed sales and expense records to make proactive adjustments to policies and procedures.
Managed hiring and recruitment, employee motivation and training.
Managed and coached salespeople as well as assistants to meet and or exceed their targeted sales metrics, while building a strong bench of future leaders and consistent pace-setters.
Optimized roles and opportunities at all levels.
Facilitated weekly communications calls through the region and adjusted culture to be more open and productive, as well as consistantly influence diversity.
Worked consistently with Regional Merchandisers/ Buyers to better define the customers within our market which translated to maximization of business profitability and customer satisfaction.
Created solutions in ares of inventory, sales reporting, distribution, and product upgrades that led to system improvements and streamlines processes.
Managed annul internal inventory audit and reduced shrinkage by 28%, and delivered 98% accuracy to inventory.
Operations Development Manager/ Human Resources , 05/2015 to 06/2017 Amilli Aesthetics Med Spa – City, STATE,
Operational-
Developed the daily operations for the facility, and directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 5-member management team with related direct reports.Interpret financial plans for spotting trends, measuring productivity and progress.
Advised teaching staff and administration about the business development and use of products, with partnership with vendors for educational seminars.
Managed daily operations, including sales, purchasing, scheduling, and P&L, vendor relations, customer relations etc.
Marketing-
Developed Spas marketing strategy
Created and maintained companies website- Utilized a content management system to post images and videos of company products online.
Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets. Accomplished getting our Spa into multiple worldwide videos with a very well know spa skin care line called IMAGE.
Created effective messaging using language, graphics and marketing collateral.
Created the Spa Menu and all treatment options.
Human Resources -
Led and provided direction for a team of 9 Medical Aestheticians.
Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
Structured compensation and benefits according to market conditions and budget demands.
Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
Processed bi-weekly payroll
Business Operations Manager/ Human Rescources , 01/2012 to 05/2015 Nordstrom – City, STATE,
Directed business operations for 18 employees, responsible for driving $6.3M in yearly revenue, ending our 2015 fiscal year with a $1.9M pickup.
Recognized multiple times throughout the company in Recognition Meetings for outstanding results and consistently leading the region.
Acheive multiple divisions volume and and productivity goals by developing and executing multiple business plans, while adjusting improvements based on tracking and analysis.
Reviewed sales and expense records to make proactive adjustments to policies and procedures.
Managed hiring and recruitment, employee motivation and training.
Managed and coached salespeople as well as assistants to meet and or exceed their targeted sales metrics, while building a strong bench of future leaders and consistent pace-setters.
Optimized roles and opprtunites at all levels.
Facilitated weekly communications calls through the region and adjusted culture to be more open and productive, as well as consistinalty influcine diversity.
Worked consistently with Regional Merchandisers/ Buyers to better define the customers within our market which translated to maximization of business profitability and customer satisfaction.
Created solutions in ares of inventory, sales reporting, distribution, and product upgrades that led to system improvements and streamlines processes.
Managed annul internal inventory audit and reduced shrinkage by 14%, and delivered 99% accuracy to inventory.
Education
Bachelor of Science: , Expected in to Palm Beach State College, Boca Raton, Florida - , GPA:
Expanded Functions Certified Dental Assistant: Dental Assisting , Expected in to Palm Beach Dental Academy - , GPA:
High School Diploma: , Expected in to Palm Beach Central High School - Wellington, FL GPA:
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