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Retail Bank Manager II Resume Example

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RETAIL BANK MANAGER II
Professional Summary

Experienced Senior Financial Center Manager with over 30 years of career progression in Retail and Small Business Banking operations. Outstanding performer in Client Relationship Building and Customer Satisfaction within the Retail and Small Business Banking Industry. Proven success in leadership, operational excellence and oversight of high performing , multi-disciplined and quality-oriented teams. Recognized for inspiring team members to excel and encouraging creative work environments. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator well-versed in employee, vendor and partner relations.

Skills
  • Sales Management
  • Business Development
  • Client Base Retention
  • Relationship building and management
  • Strategic planning
  • Customer Relationship Management (CRM)
  • Customer service
Work History
Retail Bank Manager II08/2017 to 01/2020
Company Name – City, State
  • Maintained friendly and professional customer interactions.
  • Assessed clients' financial situations to develop strategic financial planning solutions.
  • Created strategies to develop and expand sales of services to existing customers.
  • Contacted potential clients to pursue sales and gather funds.
  • Directed day-to-day operations focused on attainment of key business metrics.
  • Advised clients on mortgage, education and personal loans.
  • Met or exceeded quarterly sales goals.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Identified and capitalized on community business opportunities with effective networking.
  • Protected company assets with strategic risk management approaches.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and implementing processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Boosted branch sales by developing and deepening customer relationships
Retail Bank Manager II03/2016 to 08/2017
Company Name – City, State
  • Maintained friendly and professional customer interactions.
  • Assessed clients' financial situations to develop strategic financial planning solutions.
  • Created strategies to develop and expand sales of services to existing customers.
  • Contacted potential clients to pursue sales and gather funds.
  • Directed day-to-day operations focused on attainment of key business metrics.
  • Advised clients on mortgage, education and personal loans.
  • Met or exceeded quarterly sales goals.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Identified and capitalized on community business opportunities with effective networking.
  • Protected company assets with strategic risk management approaches.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and implementing processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Boosted branch sales by developing and deepening customer relationships.
Vice President, Financial Center Manager II08/2015 to 03/2016
Company Name – City, State
  • Implemented policies to improve efficiency and team performance.
  • Collaborated with internal business partners to deliver cohesive banking experience to customers.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Met deadlines by proactively managing individual and team tasks and implementing processes.
  • Submitted loan applications to loan underwriter for verification and recommendation.
  • Boosted branch sales by developing and deepening customer relationships.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Protected company assets with strategic risk management approaches.
  • Identified and capitalized on community business opportunities with effective networking.
Vice President, Financial Center Manager04/2012 to 08/2015
Company Name – City, State
  • Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
  • Utilized up-to-date information to make effective decisions governing bank operations.
  • Encouraged employee development and promoted management staff from within.
  • Supervised branch operations and made continuous improvements in each area.
  • Built and maintained productive relationships with internal and external C-level executives to facilitate business success.
  • Represented bank at community events to establish strong ties and promote business.
  • Set risk management policies to mitigate bank losses.
  • Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
  • Met deadlines by proactively managing individual and team tasks and implementing processes.
  • Protected company assets with strategic risk management approaches.
  • Identified and capitalized on community business opportunities with effective networking.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
Education
Some College (No Degree): Accounting And Business ManagementSpokane Falls Community College- City, State
  • Coursework in Business Management, Principles of Finance and Accounting.
High School DiplomaCurlew High School- City
  • Member of National Honor Society
  • Awarded Valedictorian
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Resume Overview

School Attended

  • Spokane Falls Community College
  • Curlew High School

Job Titles Held:

  • Retail Bank Manager II
  • Vice President, Financial Center Manager II
  • Vice President, Financial Center Manager

Degrees

  • Some College (No Degree) : Accounting And Business Management
    High School Diploma

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