I have an extensive background in office management and retail sales. For several years I was a diligent Secretary/office manager with a talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Completely Skilled at providing friendly service to coworkers and customers.
I have experience in managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Most recently I was a customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 5 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
While working at Instyle Salon located inside of JCP, I was also cross trained as a store associate. Frequently worked split shifts as receptionist for the salon and at register for JCP. I was picked by the GM to be cross trained because of my high credit application score. I maintained the highest credit APOT. Daily I would exceed my credit goals in the store and salon. I was awarded Employee of the month three times and warrior of the month twice due to my determination to drive sales and give customers a wonderful shopping experience.
Overseen day-day back of the house operations and task. Such as making sure all task were completed in a timely matter, monitoring staff scheduling, making sure guest were satisfied with their orders, driving guest satisfaction by quality control and always being efficient. As the kitchen manager when a guest was unsatisfied with their dish it was my job to go to the table and diffuse the situation by offering a solution. The work environment for which I worked in was very fast pace and never allowed too much rest time. I really enjoyed it!
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