Results-oriented Supervisor with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Basic Computer Skills
06/2013 to 07/2015
Retail Associate/Course Team LeadCNM Westside Bookstore － Albuquerque, NM
Running cash register, ordering textbooks, calling customers about textbooks that are shipped, checking order status, processing rental check ins for textbooks, providing information such as deadlines and prices, processing transactions using credit, debit, third party, cash and financial aid, stocking inventory, cleaning, organizing textbooks, answer phone, call about textbooks that were ordered and have arrived, Counting register tills, counting safe, operating server at beginning and end of day, opening and closing store, locking doors, setting alarms, shipping textbooks and other merchandise to vendors and stores, filling paperwork, and supervising employees and store.
02/2012 to 11/2012
Sales/customer serviceStream Global Services － Albuquerque, NM
Answering incoming calls at a call center, went over cell phone bill, fixed any issues on bill, edited features for extra charges, added features to plans, made payment arrangements, transferred to different departments, processed orders for new internet, home phone service, and internet services, advised customers of additional services they would benefit from, processed upgrades on cell phones, educated customers of contract details, answered any questions customers had, and always provided an excellent customer experience.
12/2011 to 05/2012
SupervisorBaked By Melissa － New York, NY. Open and close the store, count the registers to verify
all funds are accounted for, deligate tasks for counter associates to stay
busy, keep store clean and presentable, be in direct contact with managers for
improvements or changes, keep inventory of cupcakes, merchandise, and supplies,
perform refunds, defuse any confrontation, refill cupcakes and keep them fresh,
in charge of upselling each purchase.
12/2011 to 01/2012
Front DeskABQ Hair Studio － Albuquerque, NMMet incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Provided expert product and service information. Maintained up-to-date knowledge of customer buying habits.
12/2011 to 01/2012
Front Desk/SalesMassage Envy － Albuquerque, NMAnswering phone calls, Setting and checking members and guests in and out for appointments, Greeting members and guests upon arrival, Promoting the Wellness Program, Re-engaging inactive members, Keeping management apprised of member concerns and following manager's policies, procedures, and direction, Upholding the Massage Envy brand's core values of optimism, gratitude, excellence, consistency and empathy. Staying updated on retail products and promotions. Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
08/2010 to 12/2011
Cashier/sales associateRoss Dress for Less － Albuquerque, NM
Handled large amounts of money, helped customers find what they needed, put merchandise where it belonged and made the store look organized and presentable, counted items going into fitting room and made sure the same amount came out, and made sure all rules were followed.
05/2010 to 07/2010
CashierRoller Skate City － Albuquerque, NM
Prepared food; operated the stove, microwaves, and machines to heat and cool food.
Vacuum, mop, dust, and make sure the whole building was clean and sanitary.
Distribute roller skates to customers, patrol skating rink for safety violations or accidents, and work the prize stand where I counted tickets and handed out prizes.
04/2008 to 02/2009
HostessOwl Cafe － Albuquerque, NMAccepted payment from customers and made change as necessary. Assisted co-workers. Assisted diners with seating as needed. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
04/2006 to 09/2006
Ride Operator/LifeguardCliff's Amusement Park － Albuquerque, NM
Controlled the operation of amusement park rides, ensured safety of all passengers of rides, made sure everyone enjoyed their time at the park, and made sure my area, along with the park, was clean and presentable.
Education and Training
High School DiplomaManzano High School － Albuquerque, NM
Willing to relocate: Anywhere
call center, cash register, closing, Basic Computer Skills, credit, Customer service skills, debit, doors, features, filling, financial, funds, internet services, inventory, leadership, Managerial, Excel, money, office, Microsoft Word, microwaves, Millennium, organizing, safety, sales, shipping, supervising, Supervision, phones, phone, upgrades
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
CNM Westside Bookstore
Stream Global Services
Baked By Melissa
ABQ Hair Studio
Ross Dress for Less
Roller Skate City
Cliff's Amusement Park
Manzano High School
Job Titles Held:
Retail Associate/Course Team Lead
High School Diploma
Create a job alert for [job role title] at [location].