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Retail Associate Resume Example

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RETAIL ASSOCIATE
Professional Summary

Reliable Retail Sales professional offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Friendly associate with reputation for exceeding all performance benchmarks in retail settings. Expertise in communicating and delegating. Independent worker with great communication and organizational skills. Comfortable collaborating in team environments. Motivated associate with 5 years of experience boosting sales and customer loyalty through individualized service. Resourceful expert at learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Skills
  • Scheduling flexibility
  • Self-directed learning
  • Approachability
  • Computer skills
  • Verbal and written communication
  • Positive and engaging demeanor
  • Reliability
  • Cash register operation
  • Organization
  • Customer Service
  • Microsoft applications proficiency
  • MS Office
  • Problem Resolution
  • Communications
Work History
Retail Associate, 01/2018 to 10/2019
Marshalls – Sacramento, CA
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Performed stocking and informed management of low inventory quickly.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Skilled using cash register including processing sales discounts and refunds.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Applied interpersonal and communication skills to establish selling relationship with customers.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
Loader, 01/2009 to 05/2014
FedEx – Sacramento, California
  • Lifted and slid packages weighing up to 20 pounds on conveyor belts to transport items.
  • Increased storage space by 80% by devising strategic inventive stacking methods.
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
  • Completed daily inventory for all packages being delivered and received with manager.
  • Secured products on delivery trucks by performing duties and tie-down methods.
  • Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers.
  • Installed protective devices to prevent shifting or damage to items being transferred, including braces, padding and strapping.
  • Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Unloader, 01/2003 to 03/2007
United Parcel Service – West Sacramento, CA
  • Lifted and slid packages weighing up to 20 pounds on conveyor belts to transport items.
  • Installed protective devices to prevent shifting or damage to items being transferred, including braces, padding and strapping.
  • Handled packages with care while transporting from truck to loading dock.
  • Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers.
  • Loaded packages onto pallets and into staging areas as directed.
  • Maintained organized work area by storing equipment safely and properly.
  • Completed daily inventory for all packages being delivered and received with manager.
  • Promoted workplace safety by reporting or mitigating hazards for heavy equipment use.
  • Monitored weights and dimensions of boxes and pallets for compliance with standards.
  • Assisted other team members in navigating large loads.
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
Education
High School Diploma: 06/1999
John F Kennedy High School - Sacramento, CA
Associate of Arts: Behavioral Studies, Expected in 06/2021
Sacramento City College - Sacramento, CA
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Resume Overview

Companies Worked For:

  • Marshalls
  • FedEx
  • United Parcel Service

School Attended

  • John F Kennedy High School
  • Sacramento City College

Job Titles Held:

  • Retail Associate
  • Loader
  • Unloader

Degrees

  • High School Diploma : 06/1999
    Associate of Arts : Behavioral Studies , Expected in 06/2021

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