Customer Service Representative motivated to maintain customer satisfaction and
contribute to company success.
Experienced in multi-tasking and fast paced work environment. Efficient in POS programs. Conscientious and committed to the best
possible results while performing tasks.
Efficient in utilizing training and knowledge of work responsibilities. Positive team player. Self-motivated. Has a unique understanding and commitment to
meeting customer expectations.
Customer service expert
Sharp problem solver
Positive & courteous demeanor
Adaptive team player
Cash handling skills
Customer service: Researched,
calmed, and rapidly resolved client conflicts to prevent loss of key accounts.
required daily quality checklists and work order schedules. Entered
machine billing reports. Printed,
sorted, and filed weekly shipping reports.
Customer Interface: Greeted
customers upon entrance and handled all cash and credit transactions. Assisted
customers over the phone regarding store operations, product, promotions, and
Multi-tasking: Cashiered with two cash registers at once in
tandem to maximize customer flow while simultaneously calling out orders and
answering phone calls.
Customer service expert
Retail Associate, 09/2014 － 12/2014Hallmark － Norman, OK
Assisted customers in store with promotions and products
Updated and maintained displays and merchandise often
Responsible for handling all cash register duties
Provide excellent customer service to each and every customer
Kept a clean store and work area
Knowledgeable about products
Made suggestions for gift buying customers
Copy Center Consultant, 10/2013 － 08/2014FedEx Office － Norman, OKAnswered customers' questions and addressed problems and complaints in person and via phone.
Operate a wide variety of equipment
Take in, produce, and quality check customer orders
Assist costumers, including anticipating customer needs, suggesting alternatives, and problem solving with minimal supervision
Operate computers and computerized equipment
Handle money, personal, and business accounts
Follow detailed instructions via verbal and E-mail communication
Communicated effectively with other team members verbally and written
Maintain production area and all equipment
Assist shipping department
Follow all quality control standards and requirements
Copy Center Associate, 10/2011 － 10/2012Staples Inc － Chickasha, OK
Interacted with customers and third party printers to follow up
on shipping statuses and expedited orders.
Worked as a team member performing cashier duties,
assistance, and cleaning.
Cross-trained and provided back-up for other customer service
representatives when needed.
Computed accurate sales prices for purchase transactions.
Prepared and sold broad range of customized merchandise to
individuals and commercial accounts.
Guaranteed positive customer experiences and resolved customer
Responsible for ringing up customers in a timely manner and
guaranteeing high level of customer service.
Expressed appreciation and invited customers to return to
Assisted customers in finding out-of-stock items and processing
Recommended, selected, and helped locate merchandise based on a
customer's needs and desires.
Performed store opening duties, including counting cash drawers
and checking all equipment for proper functioning.
Promptly responded to general inquiries from clients via phone, E-mail, and fax.
Regularly sought opportunities for add-on sales.
Cashier/Greenhouse Associate, 03/2009 － 01/2011Ross Seed Co － Chickasha, OK
Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Prevented store losses using awareness, attention to detail, and integrity.
Cross-trained to assist in all areas of the store as needed.
Attended classes pertaining to greenhouse maintenance and chemical usage.
Safety trained and certified.
Posted charges and payments to customer accounts.
Performed store opening and closing duties, made deposit slips, counted safe.
Cleaned various areas of business, including outdoor.
Communicated orders clearly and accurately to warehouse.
Worked overtime as needed.
Provided excellent customer service.
2008Chickasha Quality Academy － Chickasha, OK, USAHigh School DiplomaAchievements include eight awards upon graduating: English II, World History, U.S. History, Geometry, Math of Finance, Student of the Year, Highest Percentage, and Highest GPA.
Learned effective communication and writing skills.
Active in class discussions and projects.
Maintained an 'A' average in all classes while attending Chickasha Quality Academy.
2011Canadian Valley Technology Center － Chickasha, OK, USACertificationMassage TherapyBasic business practices, proper body mechanics, client interaction and scheduling, keeping records, business and personal ethics, writing business plans and proposals, budgeting
Imagine Paul Mitchell Partner School － Norman, OK, USACosmetologyStill attending.