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Retail Associate Resume Example

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RETAIL ASSOCIATE
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.  Experienced in multi-tasking and fast paced work environment.  Efficient in POS programs.  Conscientious and committed to the best possible results while performing tasks.  Efficient in utilizing training and knowledge of work responsibilities.  Positive team player. Self-motivated.  Has a unique understanding and commitment to meeting customer expectations.  
Highlights
  • Customer service expert
  • Sharp problem solver
  • Positive & courteous demeanor
  • Active listener
  • Adaptive team player
  • Cash handling skills
  • Markdown/promotional procedures
  •  Customer rapport
Accomplishments
Customer service: Researched, calmed, and rapidly resolved client conflicts to prevent loss of key accounts.
Computed Data Reports: Provided required daily quality checklists and work order schedules. Entered machine billing reports. Printed, sorted, and filed weekly shipping reports.
Customer Interface: Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions, and orders.
Multi-tasking: Cashiered with two cash registers at once in tandem to maximize customer flow while simultaneously calling out orders and answering phone calls.
Skills
  • Dependability
  • Attention to detail
  • Fast learner
  • Active listening
  • Conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Adaptive team player
  • Customer service expert
  • Typing
Experience
Retail Associate, 09/2014 - 12/2014Sam's Club - Lombard , IL
  • Assisted customers in store with promotions and products
  • Updated and maintained displays and merchandise often
  • Responsible for handling all cash register duties
  • Provide excellent customer service to each and every customer
  • Kept a clean store and work area
  • Knowledgeable about products
  • Made suggestions for gift buying customers
Copy Center Consultant, 10/2013 - 08/2014FedEx Office - City , STATEAnswered customers' questions and addressed problems and complaints in person and via phone.
  • Operate a wide variety of equipment
  • Take in, produce, and quality check customer orders
  • Assist costumers, including anticipating customer needs, suggesting alternatives, and problem solving with minimal supervision
  • Consultative selling
  • Operate computers and computerized equipment
  • Handle money, personal, and business accounts
  • Follow detailed instructions via verbal and E-mail communication
  • Communicated effectively with other team members verbally and written
  • Maintain production area and all equipment
  • Assist shipping department 
  • Follow all quality control standards and requirements
Copy Center Associate, 10/2011 - 10/2012Staples Inc - City , STATE
  • Interacted with customers and third party printers to follow up on shipping statuses and expedited orders.
  • Worked as a team member performing cashier duties, product assistance, and cleaning.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Computed accurate sales prices for purchase transactions.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Guaranteed positive customer experiences and resolved customer complaints.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Expressed appreciation and invited customers to return to store.
  • Assisted customers in finding out-of-stock items and processing online orders.
  • Recommended, selected, and helped locate merchandise based on a customer's needs and desires.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Promptly responded to general inquiries from clients via phone, E-mail, and fax.
  • Regularly sought opportunities for add-on sales.
Cashier/Greenhouse Associate, 03/2009 - 01/2011Ross Seed Co - City , STATE
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Prevented store losses using awareness, attention to detail, and integrity.
  • Cross-trained to assist in all areas of the store as needed.
  • Attended classes pertaining to greenhouse maintenance and chemical usage.
  • Safety trained and certified.
  • Posted charges and payments to customer accounts.
  • Performed store opening and closing duties, made deposit slips, counted safe.
  • Cleaned various areas of business, including outdoor.
  • Communicated orders clearly and accurately to warehouse.
  • Worked overtime as needed.
  • Provided excellent customer service.
  • Merchandising.
Education
2008Chickasha Quality Academy - City, State, USAHigh School DiplomaAchievements include eight awards upon graduating: English II, World History, U.S. History, Geometry, Math of Finance, Student of the Year, Highest Percentage, and Highest GPA. Learned effective communication and writing skills. Active in class discussions and projects. Maintained an 'A' average in all classes while attending Chickasha Quality Academy.
2011Canadian Valley Technology Center - City, State, USACertificationMassage TherapyBasic business practices, proper body mechanics, client interaction and scheduling, keeping records, business and personal ethics, writing business plans and proposals, budgeting
Imagine Paul Mitchell Partner School - City, State, USACosmetologyStill attending.
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How this resume score could be improved?

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80Good
Resume Strength
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  • Word choice
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  • Strong summary
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Resume Overview

School Attended

  • Chickasha Quality Academy
  • Canadian Valley Technology Center
  • Imagine Paul Mitchell Partner School

Job Titles Held:

  • Retail Associate
  • Copy Center Consultant
  • Copy Center Associate
  • Cashier/Greenhouse Associate

Degrees

  • High School Diploma
    Certification Massage Therapy
    Cosmetology

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