Retail Associate Resume Example Sam's Club

RETAIL ASSOCIATE

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Experienced in multi-tasking and fast paced work environment. Efficient in POS programs. Conscientious and committed to the best possible results while performing tasks. Efficient in utilizing training and knowledge of work responsibilities. Positive team player. Self-motivated. Has a unique understanding and commitment to meeting customer expectations.

Highlights

Customer service expert
Sharp problem solver
Positive & courteous demeanor
Active listener

Adaptive team player
Cash handling skills
Markdown/promotional procedures
Customer rapport

Accomplishments

Customer service: Researched, calmed, and rapidly resolved client conflicts to prevent loss of key accounts.

Computed Data Reports: Provided required daily quality checklists and work order schedules. Entered machine billing reports. Printed, sorted, and filed weekly shipping reports.

Customer Interface: Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions, and orders.

Multi-tasking: Cashiered with two cash registers at once in tandem to maximize customer flow while simultaneously calling out orders and answering phone calls.

Skills

Dependability
Attention to detail
Fast learner
Active listening
Conflict resolution
Sharp problem solver
Courteous demeanor
Adaptive team player
Customer service expert
Typing

Experience

Retail Associate, 09/2014 － 12/2014Sam's Club － Lombard , IL

Assisted customers in store with promotions and products
Updated and maintained displays and merchandise often
Responsible for handling all cash register duties
Provide excellent customer service to each and every customer
Kept a clean store and work area
Knowledgeable about products
Made suggestions for gift buying customers

Copy Center Consultant, 10/2013 － 08/2014FedEx Office － City , STATEAnswered customers' questions and addressed problems and complaints in person and via phone.

Operate a wide variety of equipment
Take in, produce, and quality check customer orders
Assist costumers, including anticipating customer needs, suggesting alternatives, and problem solving with minimal supervision
Consultative selling
Operate computers and computerized equipment
Handle money, personal, and business accounts
Follow detailed instructions via verbal and E-mail communication
Communicated effectively with other team members verbally and written
Maintain production area and all equipment
Assist shipping department
Follow all quality control standards and requirements

Copy Center Associate, 10/2011 － 10/2012Staples Inc － City , STATE

Interacted with customers and third party printers to follow up on shipping statuses and expedited orders.
Worked as a team member performing cashier duties, product assistance, and cleaning.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Guaranteed positive customer experiences and resolved customer complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Expressed appreciation and invited customers to return to store.
Assisted customers in finding out-of-stock items and processing online orders.
Recommended, selected, and helped locate merchandise based on a customer's needs and desires.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Promptly responded to general inquiries from clients via phone, E-mail, and fax.
Regularly sought opportunities for add-on sales.

Cashier/Greenhouse Associate, 03/2009 － 01/2011Ross Seed Co － City , STATE

Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Prevented store losses using awareness, attention to detail, and integrity.
Cross-trained to assist in all areas of the store as needed.
Attended classes pertaining to greenhouse maintenance and chemical usage.
Safety trained and certified.
Posted charges and payments to customer accounts.
Performed store opening and closing duties, made deposit slips, counted safe.
Cleaned various areas of business, including outdoor.
Communicated orders clearly and accurately to warehouse.
Worked overtime as needed.
Provided excellent customer service.
Merchandising.

Education

2008Chickasha Quality Academy － City, State, USAHigh School DiplomaAchievements include eight awards upon graduating: English II, World History, U.S. History, Geometry, Math of Finance, Student of the Year, Highest Percentage, and Highest GPA. Learned effective communication and writing skills. Active in class discussions and projects. Maintained an 'A' average in all classes while attending Chickasha Quality Academy.

2011Canadian Valley Technology Center － City, State, USACertificationMassage TherapyBasic business practices, proper body mechanics, client interaction and scheduling, keeping records, business and personal ethics, writing business plans and proposals, budgeting

Imagine Paul Mitchell Partner School － City, State, USACosmetologyStill attending.

Resume Overview

School Attended

Chickasha Quality Academy
Canadian Valley Technology Center
Imagine Paul Mitchell Partner School

Job Titles Held:

Retail Associate
Copy Center Consultant
Copy Center Associate
Cashier/Greenhouse Associate

Degrees

High School Diploma
Certification Massage Therapy
Cosmetology

Retail Associate Resume Example

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