A Manager that is proficient at hiring, training, and building a proficient quality team. A hardworking management professional versed in all aspects of running a high-end store, events, including opening and closing procedures, banking, merchandising and recruiting. Executive-level office management skills, as well as strength in planning and problem-solving. Readily adapts to change and exceeds expectations in quality.
Takes proactive steps to analyze statistics (EPR & KPI) to mitigate bleeding and encourage poor performing team members to perform and conform to company standards. This includes coaching and encouraging staff towards advancement with an enthusiastic and supportive attitude.
MS Office proficient
Adobe Photoshop proficient
Recruiting and interviewing
Creating & Receiving PO's
Coordinating meetings & events
Strong organization skills
Strong communication skills
Thrives under pressure
Honest & Accountable
Sensitive to confidential information
Ability to travel on short notice
Ability to work overtime & independently
ClarksThousand Oaks, CARetail Assistant Manager
Analyzed EPR & KPI to use as a tool to coach employees on how to increase their performance
Managed incoming inventory to store and outgoing stock to outlets
Addressed customer inquiries and resolved complaints
Emphasized products feature based on analysis of customers' needs and wants
Recruited, interviewed, and hired potential employees.
Trained new hires on the sales process and store operations
Maintained store cleanliness on the sales floor and stockroom at all times
Always surpassed our LY on a regular basis.
Sports AuthoryTorrance, CALead Department ManagerAddressed customer inquiries and resolved complaints.
Created the weekly schedule and when necessary adjusted time-cards
Helped customers with their needs and wants pertaining to shoes.
Performed necessary tasks
such as visual merchandising and inventory
Coached and trained new employees about store operations and procedures
Made sure everyone went on their breaks according to the company and California state policy
Reorganized the stock on regular basis to improve efficiency
Delegated tasks to the part-time employees
FreelanceLos Angeles, CAGraphic Desginer
Strong knowledge of Photoshop CS &
Built websites for companies (www.truecrestgear.com)
Developed, designed and produced corporate newsletters and other promotional direct mail items as directed by marketing
trade-show banners and signage from concept through
Maintained clients websites with updates content
Education and Training
Los Angeles Harbor CollegeHarbor City, CA, USAAssociate of Science: Fire Technology
Part-time Dean's List
Recipient of the Irving and Frieda Muh Scholarship
California State University, Los AngelesLos Angeles, CA, USAMicrosofy Certified System Engineer: Computer Science
California State University, Los AngelesLos Angeles, CA, USAA+ Certification