LiveCareer-Resume

retail area manager resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Responsive team leader with strong managment background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Skills
  • Customer Outreach
  • Relationship Selling
  • Store Growth Planning
  • Staff Training and Development
  • Market Trend Analysis
  • Networking Events
  • Customer Trend Analysis
  • Operating Procedures and Policies
  • Customer Complaint Resolution
  • Sales Quota Management
  • Relationship Building
  • Verbal and Written Communication
  • Problem-Solving
  • Sales Projections
  • Problem Solving
  • Team Recruiting and Onboarding
  • Product and Service Promotion
  • Customer Service
  • Sales Statistics Analysis
  • Performance Evaluations
  • Decision Making
  • Profitability Assessments
  • Time Management
  • Driving Business Growth
  • Creating Store Processes
  • Building Brand Awareness
  • Leadership Development
Experience
Retail Area Manager, 07/2019 to Current
Mechanics BankCayucos, CA,
  • Monitored inventory, cash and payroll processes to keep location running smoothly.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Managed visual merchandising, maintaining standards and elevating customer experience.
  • Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Maintained store staff by recruiting, orienting and training employees.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Met or exceeded fiscal sales goals, maximizing operating budgets.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals.
  • Supported sales team members to drive growth and development.
  • Conducted market research and reported on competitors.
  • Oversaw regional and local sales managers and staff.
Outlet Manager, 11/2016 to 05/2019
Hei Hotels & ResortsDallas, TX,
  • Ordered and controlled flow of inventory to keep most demanded items in stock.
  • Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts and performing services for customers.
  • Planned and executed operations against forecasted daily business volume.
  • Conducted and coordinated on-the-job training for associates to optimize performance.
  • Created positive culture to drive employee engagement and satisfaction.
  • Assisted customers in selecting products by qualifying customer needs and explaining features and benefits.
  • Created and implemented onboarding program to simultaneously train multiple personnel.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented campaigns and promotions to help with developing goods and services.
Retail Manager, 02/2014 to 11/2016
Ollie's Bargain OutletWarner Robins, GA,
  • Monitored inventory, cash and payroll processes to keep location running smoothly.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed visual merchandising, maintaining standards and elevating customer experience.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Maintained store staff by recruiting, orienting and training employees.
Business Owner, 02/2009 to 10/2011
Gemmell’s Pizza BarCity, STATE,
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Interviewed, trained and supervised employees.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Set pricing structures according to market analytics and emerging trends.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Formed and sustained strategic relationships with clients.
Education and Training
High School Diploma: , Expected in 2002 to Ocean View College - Adelaide ,
GPA:

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Resume Overview

School Attended

  • Ocean View College

Job Titles Held:

  • Retail Area Manager
  • Outlet Manager
  • Retail Manager
  • Business Owner

Degrees

  • High School Diploma

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