Sincere Nurse Aide offering superior skills in patient needs assessment and healthcare team collaboration. Passionate multi-tasker dedicated to supporting team objectives to facilitate top-quality care. Well-versed in monitoring and noting vital signs, cleaning and sanitizing patient areas and assisting with personal hygiene tasks such as toileting and grooming. Compassionate professional certified in Cpr and First aid.
Communicated effectively with patients to identify needs and establish comfortability level throughout therapeutic exercises.
Utilized approved restorative approaches and adhered to treatment plans in execution of patient care, making recommendations to Job Physical therapist.
Operated equipment appropriately and according to user instructions, reporting damaged or malfunctioning equipment.
Maintained accurate and thorough documentation of therapy session outcomes to track patients' progress towards treatment goals.
Patient Care Technician, 09/2016 - 03/2019 Medstar Health – Crofton, MD,
Supported patient admissions, discharges and transfers to promote team efficiency.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
Built strong relationships with clients to deliver emotional support and companionship.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Recognized and reported abnormalities and/or changes in patients' health status to case manager.
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Customer Service Representative, 05/2005 - 08/2017 Illinois Tool Works – Wapakoneta, OH,
Answered customer telephone calls promptly to avoid on-hold wait times.
Entered customer interaction details in Excel to track requests, document problems and record solutions offered.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cleaned sheet metal ducts, evaporator coils, drip pans, axial and centrifugal fans and capacitor-start and resistance-start motors.
Responded to average 100 service calls every week for both residential and commercial customers.
Soldered and rewired internal electrical components of air handlers and condensers.
Removed and Replaced old equipment from customers' homes and cleaned up areas to prepare for new installations.
Assembled auxiliary components to heating or cooling equipment, including air ducts, pipes, discharge valves and flues.
Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
Maintained environmental conditions by rebuilding and replacing faulty components.
Education
High School Diploma : High School, Expected in 03/2000 - White House High School - White House, TN GPA:
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