Restorative Aide Certified Nursing Assistant resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Reliable Greeter with personable demeanor and outstanding knowledge of customer service. Adept at quickly verifying purchase receipts and answering questions kindly and comprehensively. Highly detail-oriented with commitment to professionalism and excellence. Outgoing Greeter with 11 years of experience in customer service. Successful at directing customers efficiently and answering questions thoroughly. Proven history of maintaining cleanliness and order for store entrances.
Skills
Patient-focused care
Computer literate
Recording Vital Signs
Patient Relations
Patient Care
Companionship and Emotional Support
Medical Records Management
Dementia and Alzheimer's knowledge
Patient Management
Supporting personal needs
Conducting intakes
Report preparation
Sales expertise
International sales support
Complaint resolution
Inbound and Outbound Calling
Customer support
Documentation and reporting
Client Communication
Quality Assurance Controls
Professional Telephone Voice
Work History
Restorative Aide/Certified Nursing Assistant, 09/2010 to Current Dominion Senior Living – Crossville, TN,
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
Documented all care actions by completing records and logs in medical software system.
Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
Certified Nursing Assistant, 05/2005 to 07/2010 Encore Capital – Newark, NJ,
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Obtained client medical history, including medication information, symptoms and allergies.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Transported patients between rooms and appointments or testing locations.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Receptionist, 03/2001 to 05/2005 Twinbrook – City, STATE,
Kept reception area clean and neat to give visitors positive first impression.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Provided clerical support to company employees by copying, faxing and filing documents.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Received and routed business correspondence to correct departments and staff members.
Corresponded with clients through email, telephone or postal mail.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Scheduled and confirmed appointments and meetings for senior management team.
Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Kept records in CRM to maintain customer data.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Sorted, received and distributed mail correspondence between departments and personnel.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Liaised with vendors, contractors and professional services personnel to properly process orders.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
Supported various administrative duties by proofreading, transcribing and invoicing.
Maintained building security by monitoring logbook and issuing visitor badges.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Resolved customer problems and complaints.
Answered and quickly redirected large volume of calls on central system.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
Associate of Arts: Business Administration, Expected in JCTC - Louisville, KY, GPA:
High School Diploma: , Expected in 05/1996 Waggener High School - Louisville, KY GPA:
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