Objective I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the Restaurant and Hospitality industry, I love to learn, and am always up to a challenge whatever the situation. I work well with others, as well as work very efficiently on my own. I am seeking a position where I can develop and excel while giving best to my employer. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Dynamic, friendly hostess
Food service background
Strong work ethic
Point of Sale (POS) system operation
Passion for customer satisfaction
Marketing and advertising
Proven cost-control expert
Inventory control and record keeping
Proven cost-control expert
Conflict resolution techniques
Trained in performance and wage reviews
Business operations expertise
Restaurant Training Manager12/2005
to 05/2009 Brinker International – Phoenix,
Schedules, Inventories and Liquor controls.
Maintaining a High level of excellence throughout the entire establishment.
Responsible for food and beverage inventories on a weekly / monthly basis.
Restaurant General Manager11/1997
to 10/2005 Pub 222 Inc – St. Charles,
Responsibilities included maintaining food, Liquor and labor cost.
Developing all the employees in reaching maximum service standards.
Responsible for all restaurant operations.
Head Bartender/ Assistant Bar Manager04/1995
to 12/1997 America's Brew Pub – Aurora,
Responsible for scheduling bartenders in a 19,000 square foot facility.
Duties also included Training new employees according to regulations.
Responsible for Liquor and Beverage inventories on a weekly / monthly basis.
to 05/1995 Daka International Inc – Aurora,
Responsible for food / beverage inventories on a weekly and monthly basis.
Duties included staffing the restaurant to maintain a maximum service level.
Developed Excellence in Restaurant training course.
Interacted positively with customers while promoting hotel facilities and services.
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Reduced labor costs by [number] percent while maintaining excellent service and profit levels.
High School Diploma: 1983Bolingbrook High School-
Coursework in Food Service Management and Restaurant Management
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Companies Worked For:
Pub 222 Inc
America's Brew Pub
Daka International Inc
Bolingbrook High School
Job Titles Held:
Restaurant Training Manager
Restaurant General Manager
Head Bartender/ Assistant Bar Manager
High School Diploma : 1983
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