Restaurant Training Manager Resume Example
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RESTAURANT TRAINING MANAGER
Professional Summary
Focused Director of Operations with 28 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Skills
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Work History
Restaurant Training Manager, 01/1993 to 04/2008
Genuine Parts Company – Findlay , OH
Genuine Parts Company – Findlay , OH
- Monitored food preparation, production and plating for quality control
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Directed activities of team of skilled kitchen workers preparing and serving meals
- Controlled food costs and managed inventory
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews
- Introduced training program and effectively managed employee mistakes to decrease overall waste and productivity
- Oversaw hiring, training and development of kitchen employees
- Monitored kitchen area and staff to ensure overall safety and proper food handling techniques
District Manager, 04/2008 to 10/2011
Hilton Worldwide – Dorado , PR
Hilton Worldwide – Dorado , PR
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
- Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.
- Drove sales for 11 stores in district, generating $ 12,000,000 in annual volume.
- Built positive and productive relationships with store and field leadership.
- Held weekly meetings with Store Managers to identify techniques to overcome sales obstacles.
- Developed 6 new locations from scratch by leveraging proactive leadership approaches and sound business acumen.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Modeled best practices for sales and customer service.
- Recruited and trained contractors on distribution procedures, routes and circulation logistics.
Loss Prevention Officer, 10/2011 to 05/2013
Memorial Hermann – Houston , TX
Memorial Hermann – Houston , TX
- Headed safety and loss prevention programs by guiding staff
- Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary
- Collaborated with law enforcement to report crime and suspicious activity
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures
- Performed thorough cash audits and deposit investigations
Director of Operations, 05/2013 to Current
Perian Management – City , STATE
Perian Management – City , STATE
- Supported marketing programs and campaigns with content and messaging to drive demand
- Trained, coached and mentored staff to ensure smooth adoption of new policies and promotions
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class operations
- Discovered areas of improvement by generating weekly/period operational and sales reports
- Improved productivity while reducing staffing and operational costs by 35 %
- Responsible for over 1,000 employees for three different brands, overseeing the execution of high standards
- Coordinated period leadership workshops to educate team members on best practices to optimize productivity and leadership
- Managed, trained and motivated District Manager's and operations support teams to continuously improve knowledge and abilities in the customer service field
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Developed and rolled out new policies designed to bolster productivity and reduce overall operational costs
- Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
- Established and administered annual budget with effective controls to prevent overage's, minimize burn rate and support sustainability objectives
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings
- Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration
- Implemented innovative programs, including recognition program to increase employee loyalty and reduce turnover
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Education
High School Diploma: 06/1992
Valley View High School - City, State
Valley View High School - City, State
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Resume Overview
School Attended
- Valley View High School
Job Titles Held:
- Restaurant Training Manager
- District Manager
- Loss Prevention Officer
- Director of Operations
Degrees
- High School Diploma : 06/1992
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