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restaurant shift manager resume example with 4 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Confident manager years of experience guiding daily operations and supervising employees. Knowledgeable leader with skills in coaching and inspiring food service crew members while enforcing rules. Expert at building positive relationships with staff to create excellent work atmosphere and boost motivation levels, resulting in employee retention.

Skills
  • Labor and Overhead Cost Estimation
  • Anticipating Problems
  • Equipment Maintenance
  • Restaurant Operation
  • Delegating Assignments and Tasks
  • High-Volume Dining
  • Verbal and Written Communication
  • Cash Handling
  • POS Transactions
  • Food Safety and Quality
  • Cash Drawer Balancing
  • Staff Training and Onboarding
Work History
Restaurant Shift Manager, 03/2019 to Current
Five GuysStillwater, OK,
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Cross-trained crew members on different duties to increase coverage.
  • Monitored employee food handling, safety and uniform requirements.
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Checked and monitored inventory levels to reorder items.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Tracked receipts, employee hours and inventory movements.
E-Commerce Personal Shopper, 04/2020 to 08/2022
Frys FoodCity, STATE,
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
  • Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
  • Completed required paperwork, logs and other documentation according to internal policies to accurately track sales and delivery metrics.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
Student Cafeteria Worker, 08/2018 to 03/2020
Glendale Union High School DistrictCity, STATE,
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Served food according to temperature, safety, and presentation guidelines.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Provided exemplary service to students, staff, and visitors.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
Education
High School Diploma: , Expected in 05/2020 to Apollo High School - Glendale, AZ
GPA:
  • 3.73 GPA
  • Extracurricular Activities: Baseball Manager, JROTC,Cross Country Manager
Certifications
  • Food Handlers Certification
,
Languages
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Apollo High School

Job Titles Held:

  • Restaurant Shift Manager
  • E-Commerce Personal Shopper
  • Student Cafeteria Worker

Degrees

  • High School Diploma

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