Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Service-focused professional bringing unparalleled skills in customer relations, personable and effective communication, attention to detail and creative thinking and expression. Motivated to directly and empathetically address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. A natural leader with a pull toward entrepreneurship and independent work settings who also possesses excellent team-building capabilities. Driven by an inner conviction to excel and to inspire the lives of every individual encountered to betterment.

Skills
  • Customer service
  • Tableside service
  • Cleaning
  • Cash handling
  • Office/ business administration
  • Administrative support
  • Relationship building
  • Social media knowledge
  • Writing reports
  • Recordkeeping
  • Multi-line phone proficiency
  • POS systems
  • Creative thinker
  • High-Volume Dining
  • Sales
  • Service Prioritization
  • Credit card processing
  • Business correspondence
  • Filing and data archiving
  • Customer and client relations
  • Technical Support
  • Writing invoices
  • Sorting and labeling
  • Professional telephone demeanor
  • Self-management
  • Attention to detail
Work History
Restaurant Server, 12/2019 to Current
Clubcorp Club Operations, Inc.Milton, GA,
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Decreased customer wait times by efficiently carrying multiple plates at one time without spilling or dropping food.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Member Service Associate, 11/2019 to Current
Gesa Credit UnionSpokane, WA,
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Increased revenue by actively listening to customers and proposing optimal membership offerings.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Optimized customer support by establishing collaborative service environment.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Assessed caller accounts to determine membership and insurance benefits, identify service needs and resolve issues.
  • Welcomed, greeted and assisted guests in high-traffic fitness center.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Administrative Assistant, 08/2019 to 01/2020
Dent Wizard InternationalPembroke Pines, FL,
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Sorted and distributed office mail and recorded incoming shipments for records.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Executed record filing system to improve document organization and management.
  • Processed invoices and expenses to facilitate on-time payment.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Provided light maintenance services to the premises.
Restaurant Server, 09/2015 to 08/2019
Clubcorp Club Operations, Inc.Richmond, VA,
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Decreased customer wait times by efficiently carrying multiple plates at one time without spilling or dropping food.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Achieved sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Upsold specialty items to increase overall sales and exceed targets.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
Education
High School Diploma: , Expected in 06/2011
Brighton High School - Brighton, MI,
GPA:
  • Member of SADD (Students against drunk driving)
  • Member of Eastern Michigan University, Central Michigan University and Michigan State University high school honor bands.
  • Member of Livingston County high school honors band
  • Member of Livingston County Concert band
  • Awarded Academic letter for leadership in concert and marching band
  • Elected first chair of French Horn section in concert and marching band
Bachelor of Arts: Music, Expected in
Eastern Michigan University - Ypsilanti, MI
GPA:
  • Member of University's premier concert band as a first-year student
  • Member of University's Orchestra
  • Member of University's Marching band
  • Member of Ypsilanti Symphony orchestra
  • Member of University's French Horn studio
Associate of Science: Biology For Transfer Pathway/ Audio Engineering, Expected in
Washtenaw Community College - Ann Arbor, MI
GPA:
  • Current 4.0 GPA

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Resume Overview

School Attended

  • Brighton High School
  • Eastern Michigan University
  • Washtenaw Community College

Job Titles Held:

  • Restaurant Server
  • Member Service Associate
  • Administrative Assistant
  • Restaurant Server

Degrees

  • High School Diploma
  • Bachelor of Arts
  • Associate of Science

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