Service-focused professional bringing unparalleled skills in customer relations, personable and effective communication, attention to detail and creative thinking and expression. Motivated to directly and empathetically address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. A natural leader with a pull toward entrepreneurship and independent work settings who also possesses excellent team-building capabilities. Driven by an inner conviction to excel and to inspire the lives of every individual encountered to betterment.
Skills
Customer service
Tableside service
Cleaning
Cash handling
Office/ business administration
Administrative support
Relationship building
Social media knowledge
Writing reports
Recordkeeping
Multi-line phone proficiency
POS systems
Creative thinker
High-Volume Dining
Sales
Service Prioritization
Credit card processing
Business correspondence
Filing and data archiving
Customer and client relations
Technical Support
Writing invoices
Sorting and labeling
Professional telephone demeanor
Self-management
Attention to detail
Work History
Restaurant Server, 12/2019 to Current Clubcorp Club Operations, Inc. – Milton, GA,
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Checked identification to enforce age regulations for alcoholic beverages.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Decreased customer wait times by efficiently carrying multiple plates at one time without spilling or dropping food.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Member Service Associate, 11/2019 to Current Gesa Credit Union – Spokane, WA,
Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
Recommended specific products and services in alignment with individual needs, requirements and specifications.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Increased revenue by actively listening to customers and proposing optimal membership offerings.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Optimized customer support by establishing collaborative service environment.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Met all customer call guidelines including service levels, handle time and productivity.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Assessed caller accounts to determine membership and insurance benefits, identify service needs and resolve issues.
Welcomed, greeted and assisted guests in high-traffic fitness center.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Administrative Assistant, 08/2019 to 01/2020 Dent Wizard International – Pembroke Pines, FL,
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Sorted and distributed office mail and recorded incoming shipments for records.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Arranged rapid office equipment repair and maintenance with vendors.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Handled client correspondence and tracked records to foster office efficiency.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Executed record filing system to improve document organization and management.
Processed invoices and expenses to facilitate on-time payment.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Provided light maintenance services to the premises.
Restaurant Server, 09/2015 to 08/2019 Clubcorp Club Operations, Inc. – Richmond, VA,
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Decreased customer wait times by efficiently carrying multiple plates at one time without spilling or dropping food.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Achieved sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Upsold specialty items to increase overall sales and exceed targets.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
Education
High School Diploma: , Expected in 06/2011 Brighton High School - Brighton, MI, GPA:
Member of SADD (Students against drunk driving)
Member of Eastern Michigan University, Central Michigan University and Michigan State University high school honor bands.
Member of Livingston County high school honors band
Member of Livingston County Concert band
Awarded Academic letter for leadership in concert and marching band
Elected first chair of French Horn section in concert and marching band
Bachelor of Arts: Music, Expected in Eastern Michigan University - Ypsilanti, MI GPA:
Member of University's premier concert band as a first-year student
Member of University's Orchestra
Member of University's Marching band
Member of Ypsilanti Symphony orchestra
Member of University's French Horn studio
Associate of Science: Biology For Transfer Pathway/ Audio Engineering, Expected in Washtenaw Community College - Ann Arbor, MI GPA:
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