Positive and upbeat professional with history of exceeding customer service expectations. Bringing almost 20 years of customer-facing experience in fast-paced settings can remain calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Studied Music Theory, Piano, Voice - Solo and Ensemble, Psychology, and Youth Education
Studied Music Theory, Piano, Voice - Solo and Ensemble, Vocal Diction, and Foreign Languages such as Spanish, German, French, Latin and Russian for Choral Performances
Licensed to sell Life and Health Insurance in the Sate of New Mexico
Alcohol Service Liscense
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