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Restaurant Server Resume Example

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RESTAURANT SERVER
Summary

Hardworking customer service employee with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

Skills
  • Point of Sale (POS) system operations
  • Safe food handling
  • Menu memorization
  • Relationship management
  • Dining customer service
  • Service prioritization
  • Quality control
Experience
Restaurant ServerCopeland's Of New Orleans | Shreveport, LA | Feb 2020-Nov 2020
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Partnered with host, bus person and cook to efficiently serve food and beverages.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Processed customers' payments and provided receipts.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Pool ServerClubCorp | Shreveport , LA | Jun 2018-Sep 2019
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Reviewed food preparation to monitor cooking procedures and creation of special orders.
  • Calculated charges, issued table checks and collected payments from customers.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Restaurant ServerShogun Japanese Steakhouse | Shreveport, LA | Oct 2017-Mar 2018
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Calculated charges, issued table checks and collected payments from customers.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Cutco Sales RepresentativeCUTCO | Shreveport, LA | Jun 2017-Oct 2017
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
  • Drove marketing decisions using insights learned through up-to-date knowledge of all product categories.
  • Replenished product stock to maintain appropriate levels and meet expected sales demands.
  • Created positive and rewarding client experiences through warm and friendly customer interactions.
  • Collaborated with customer service team members to assist with product information and provide outstanding service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
Education and Training
High School DiplomaCaptain Shreve High School | | Shreveport, LA | May 2018
Applied PhysicsLouisiana State University At Shreveport | Shreveport, LA
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Resume Overview

Companies Worked For:

  • Copeland's Of New Orleans
  • ClubCorp
  • Shogun Japanese Steakhouse
  • CUTCO

School Attended

  • Captain Shreve High School
  • Louisiana State University At Shreveport

Job Titles Held:

  • Restaurant Server
  • Pool Server
  • Cutco Sales Representative

Degrees

  • High School Diploma
    Applied Physics

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