Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dependable employee seeking opportunity to expand higher occupation skills and contribute to company success. Knowledgeable and dedicated customer service professional with over 4 years of experience in food service and hospitality industry. Considered a leader to keep an organized, clean, fast-pace work area for customer satisfaction and contribute to company success. Experience in providing service to a large number of dinner guests. Detailed organizer of service operations with versatility in stressful circumstances.

Skills
  • Hospitality service expertise
  • Menu Memorization
  • High-Volume Dining
  • Sales
  • Cleaning
  • To-Go Order Preparation
  • Cash handling
  • Banquet coordination
  • Food preparation and safety
  • Ordering procedures
  • Performance improvement
  • Food running
  • Guest Seating Arrangements
  • Service Prioritization
  • Food Tray Carrying
Education
Pickaway-Ross Career And Technology Center Chillicothe, OH Expected in 05/2017 Cosmetology License : - GPA :
Adena High School Frankfort, OH Expected in 05/2016 High School Diploma : - GPA :
Work History
Eataly - Restaurant Server
New York, NY, 05/2017 - Current
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Increased sales significantly by upselling higher-end products to customers.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Checked identification for minimum age for sale of alcoholic beverages.
L3harris - Expeditor
Dayton, OH, 05/2017 - Current
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Confirmed proper placement of products and side items while implementing special instructions.
  • Executed and supervised plate preparation according to temperature and condiment specifications.
  • Trained new expeditors and food runners according to company policies and standards.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Assisted customers with carry-out service.
  • Checked dining area supplies of linens, wrapped silverware and replenished low stock.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted wait staff with timely food delivery and guest requests.
Fs Food Group - Hostess
Huntersville, NC, 05/2017 - Current
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Informed servers of newly seated parties for speedy service.
  • Recorded available tables after seating each party using specialized seating software.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Took information about guests' party size, led to seating, offered menus and [Action].
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Used cash registers and credit card machines to cash out customers.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
  • Answered customer questions about hours, seating and menu information.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.

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Resume Overview

School Attended

  • Pickaway-Ross Career And Technology Center
  • Adena High School

Job Titles Held:

  • Restaurant Server
  • Expeditor
  • Hostess

Degrees

  • Cosmetology License
  • High School Diploma

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