LiveCareer-Resume

restaurant server resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Hardworking customer service expert with 5 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

Skills
  • Point of Sale (POS) system operations
  • Wine pairings
  • Special dietary requirements
  • Menu memorization
  • High-volume dining
  • Relationship management
  • Table setting arrangements
  • Check payment processing
  • Safe food handling
  • Dining customer service
  • Dining crew workflow optimization
  • Seating assignment preparation
  • Price memorization
  • Service prioritization
  • Effective customer upselling
  • Prioritization
Experience
Restaurant Server, 07/2018 to 01/2021
Inn At Perry CabinSaint Michaels, MD,

Provided exceptional service to excessive amounts of customers per day at the country club establishment.

  • Increased sales of high margin menu items through effective upselling.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Calculated charges, issued table checks and collected payments from customers.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Customer Service Associate, 01/2018 to 01/2021
Massage EnvySanta Barbara, CA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Delivered service and support to each customer, paving way for future business opportunities.
Manager of Operations, 02/2016 to 01/2018
Electronic ArtsStockholm, ME,
  • Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Maximized transition efficiency and planned and executed physical relocation, including floor plans, furnishings and wiring placement.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Reduced costly waste in manufacturing by identifying and eliminating overproduction.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
  • Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
Education and Training
High School Diploma: , Expected in 06/2018
Tehachapi High School - Tehachapi, CA
GPA:
: Nursing Education, Expected in
Bakersfield College - Bakersfield, CA
GPA:

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Resume Overview

School Attended

  • Tehachapi High School
  • Bakersfield College

Job Titles Held:

  • Restaurant Server
  • Customer Service Associate
  • Manager of Operations

Degrees

  • High School Diploma
  • Some College (No Degree)

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