Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Hardworking and reliable employee with great customer service, offering rational objectivity and sensitivity. Organized, proactive and friendly with team-oriented mentality.

Skills
  • Breed and species knowledge
  • Pain management
  • Medical charts and records
  • Animal surgery
  • Pet medication
  • Illness identification and treatment
  • Acute and chronic treatment
  • Preventative care
  • Positive pet interactions
  • Organization
  • First Aid/CPR
  • Courteous demeanor
  • Bilingual - fluent in Portuguese and English
  • Effective communication
  • Customer greeting
  • Multitasking
  • Credit and cash transactions
  • Point of Sale (POS) system operations
  • Service prioritization
  • Picking products in warehouse facility
  • Palletizing
  • Conveyor belt safety
  • Able to lift 50+ lbs
  • Time management
  • Active listening
  • Resolving customer issues
  • Referral verification
  • HIPAA guidelines
  • Proficient in Nextgen software
  • Friendly, positive attitude
  • Stocking shelves
  • Proper labeling procedures
  • Verifying orders
  • Pharmacy operations
Experience
Pharmacy Technician, 09/2022 - Current
Intercontinental Hotels Group Fort Meade, MD,
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Verified prescriptions and drug labels, documents and packages.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Established and updated patient profiles, medications and insurance details.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Business Office Utility Person, 10/2021 - 09/2022
American Veterinary Group Ocoee, FL,
  • Answered phone and routed calls to appropriate team members.
  • Operated office equipment, such as copy machine, scanner and printer.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Entered insurance, demographics and health history into patient database.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Protected patients by observing strict HIPAA guidelines.
  • Assisted patients by answering questions and providing information regarding referrals.
  • Communicated with insurance representatives to gather information and verify patient benefits to determine clearance for medical services.
  • Managed up to 20 patient referrals daily through medical software.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
  • Opened incoming supplies and stocked in correct locations.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Answered telephone calls and assisted customers by directing calls to appropriate personnel.
  • Provided filled prescriptions to customers, included medication information sheets.
Fulfillment Team Member, 08/2021 - 10/2021
American Veterinary Group Orlando, FL,
  • Assembled customer orders from stock and staged completed orders on pallets or shelves.
  • Followed order sheets to pick correct stock and prepare pallets.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Labeled boxes and placed in outbound collection areas.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Pulled merchandise to fulfill orders to specification.
Picker/Palletizer, 06/2021 - 08/2021
Value Vet Murfreesboro, TN,
  • Selected products and items from shelves and pallets for customer orders.
  • Limited damage to products and orders by using care when choosing items.
  • Labeled boxes and placed in outbound collection areas.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Confirmed items picked for orders by keying codes into system.
  • Monitored aisles and floor areas for neatness and organization to enable forklifts to operate throughout warehouse.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Scanned materials into and out of inventory using barcode tags.
  • Divided and sorted product shipments received using account information and shipping labels.
  • Transported products to and from assembly line, loaded assembly line and identified and removed flawed packages.
  • Communicated with supervisors about equipment malfunctions or material issues to promote speedy repairs.
  • Inspected cartons and verified proper labeling and taping before beginning palletizing.
  • Guided post-palletizing processes, including shrink-wrapping palletized products and conveying to warehouse or to shipping.
  • Controlled stacking arrangement of products on pallets via manual controls interface on palletizer.
Screener/Runner, 10/2020 - 06/2021
Ruthes Pet Shop E Centro Diagnóstico Veterinário City, STATE,
  • Upheld strong customer service standards while completing screenings.
  • Greeted and built rapport with patients and direct them to appropriate areas for appointments.
  • Maintains friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers and co-workers.
  • Clearly communicates with staff, including clinical employees, in a friendly and courteous manner.
  • Collects patients personal informations and applies questionnaire regarding COVID-19 symptoms.
  • Operates temperature guns to screen staff, providers and patients for potentiol health issues that could affect other patients and staff.
  • Follows all HIPAA, compliance, privacy and confidentiality standards.
  • Delivers medications to patients that utilize the clinic pharmacy.
  • Performs professionally in difficult customer situations.
  • Collects insurance cards and other pertinent documents and direct it to appropriate departments.
Restaurant Server, 05/2020 - 09/2020
Centro Veterinário 4 Patas City, STATE,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Sent orders to kitchen staff by POS system.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order 0
Associate Veterinarian, 08/2016 - 07/2018
Company Name City, State,
  • Prescribed medications for health conditions after speaking with and listening to pet owners, reviewing health history and observing symptoms.
  • Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
  • Educated clients and public on animal health, treatment protocols and general procedures.
  • Demonstrated surgical expertise in scheduled and emergency surgeries for small animals.
  • Liaised with pet owners, asking appropriate questions and listening carefully to understand symptoms and explain treatment options.
  • Assessed health conditions, symptoms and history of small animals and delivered treatment.
  • Performed a number of surgical procedures, including (but not limited to): spays, neuters, gastrotomies, cystotomies, mass removals, dental extractions, hernia repairs, mastectomies.
Associate Veterinarian, 06/2016 - 07/2016
Company Name City, State,
  • Assessed health conditions, symptoms and history of small animals and delivered treatment.
  • Administered vaccines to animals and delivered blood and lab results.
  • Prescribed medications for various health conditions after speaking with and listening to pet owners, reviewing health history and observing symptoms.
  • Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
  • Liaised with pet owners, asking appropriate questions and listening carefully to understand symptoms and explain treatment options.
  • Interacted with clients regarding animal health, education on treatment protocols and general procedures.
Veterinarian, 01/2016 - 06/2016
Company Name City, State,
  • Prescribed medications for various health conditions after speaking with and listening to pet owners, reviewing health history and observing symptoms.
  • Liaised with pet owners, asking appropriate questions and listening carefully to understand symptoms and explain treatment options.
  • Assessed health conditions, symptoms and history of small animals and delivered treatment.
  • Educated clients and public on animal health, treatment protocols and general procedures.
  • Interacted with clients regarding animal health, education on treatment protocols and general procedures.
  • Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
Education and Training
M.D.: Veterinary Medicine , Expected in 12/2015
-
Universidade Do Estado De Santa Catarina - UDESC - Lages, Santa Catarina
GPA:
M.D.: Small Animal Surgery, Expected in 07/2018
-
Universidade Do Estado De Santa Catarina - UDESC - Lages, Santa Catarina
GPA:

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    School Attended

    • Universidade Do Estado De Santa Catarina - UDESC
    • Universidade Do Estado De Santa Catarina - UDESC

    Job Titles Held:

    • Pharmacy Technician
    • Business Office Utility Person
    • Fulfillment Team Member
    • Picker/Palletizer
    • Screener/Runner
    • Restaurant Server
    • Associate Veterinarian
    • Associate Veterinarian
    • Veterinarian

    Degrees

    • M.D.
    • M.D.

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