Hardworking and reliable employee with great customer service, offering rational objectivity and sensitivity. Organized, proactive and friendly with team-oriented mentality.
Skills
Breed and species knowledge
Pain management
Medical charts and records
Animal surgery
Pet medication
Illness identification and treatment
Acute and chronic treatment
Preventative care
Positive pet interactions
Organization
First Aid/CPR
Courteous demeanor
Bilingual - fluent in Portuguese and English
Effective communication
Customer greeting
Multitasking
Credit and cash transactions
Point of Sale (POS) system operations
Service prioritization
Picking products in warehouse facility
Palletizing
Conveyor belt safety
Able to lift 50+ lbs
Time management
Active listening
Resolving customer issues
Referral verification
HIPAA guidelines
Proficient in Nextgen software
Friendly, positive attitude
Stocking shelves
Proper labeling procedures
Verifying orders
Pharmacy operations
Experience
Pharmacy Technician, 09/2022 - Current Intercontinental Hotels Group – Fort Meade, MD,
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Interpreted and processed medication orders under supervision of pharmacist.
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Verified prescriptions and drug labels, documents and packages.
Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Maintained clean and organized pharmacy shelving and work areas.
Verified patients' identities at pickup to prevent sale of wrong medications.
Prepared prescription labels, promoting accuracy in medication administration and dosing.
Established and updated patient profiles, medications and insurance details.
Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Business Office Utility Person, 10/2021 - 09/2022 American Veterinary Group – Ocoee, FL,
Answered phone and routed calls to appropriate team members.
Operated office equipment, such as copy machine, scanner and printer.
Answered telephones and greeted visitors to assist, answer questions and direct.
Entered insurance, demographics and health history into patient database.
Called patients to confirm scheduled appointments and obtain additional details.
Checked patients in and out for appointments and collected co-payments.
Protected patients by observing strict HIPAA guidelines.
Assisted patients by answering questions and providing information regarding referrals.
Communicated with insurance representatives to gather information and verify patient benefits to determine clearance for medical services.
Managed up to 20 patient referrals daily through medical software.
Reviewed demographic, clinical and insurance information before sending to referred specialists.
Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
Opened incoming supplies and stocked in correct locations.
Delivered quality care to customers through close collaboration with pharmacist.
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Answered telephone calls and assisted customers by directing calls to appropriate personnel.
Provided filled prescriptions to customers, included medication information sheets.
Fulfillment Team Member, 08/2021 - 10/2021 American Veterinary Group – Orlando, FL,
Assembled customer orders from stock and staged completed orders on pallets or shelves.
Followed order sheets to pick correct stock and prepare pallets.
Fulfilled orders quickly to accomplish challenging daily objectives.
Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Labeled boxes and placed in outbound collection areas.
Packaged fragile items with protective padding to prevent damages during shipments.
Cleaned and organized aisles, work stations and floors to promote operational productivity.
Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
Pulled merchandise to fulfill orders to specification.
Picker/Palletizer, 06/2021 - 08/2021 Value Vet – Murfreesboro, TN,
Selected products and items from shelves and pallets for customer orders.
Limited damage to products and orders by using care when choosing items.
Labeled boxes and placed in outbound collection areas.
Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Confirmed items picked for orders by keying codes into system.
Monitored aisles and floor areas for neatness and organization to enable forklifts to operate throughout warehouse.
Fulfilled orders quickly to accomplish challenging daily objectives.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Scanned materials into and out of inventory using barcode tags.
Divided and sorted product shipments received using account information and shipping labels.
Transported products to and from assembly line, loaded assembly line and identified and removed flawed packages.
Communicated with supervisors about equipment malfunctions or material issues to promote speedy repairs.
Inspected cartons and verified proper labeling and taping before beginning palletizing.
Guided post-palletizing processes, including shrink-wrapping palletized products and conveying to warehouse or to shipping.
Controlled stacking arrangement of products on pallets via manual controls interface on palletizer.
Screener/Runner, 10/2020 - 06/2021 Ruthes Pet Shop E Centro Diagnóstico Veterinário – City, STATE,
Upheld strong customer service standards while completing screenings.
Greeted and built rapport with patients and direct them to appropriate areas for appointments.
Maintains friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers and co-workers.
Clearly communicates with staff, including clinical employees, in a friendly and courteous manner.
Collects patients personal informations and applies questionnaire regarding COVID-19 symptoms.
Operates temperature guns to screen staff, providers and patients for potentiol health issues that could affect other patients and staff.
Follows all HIPAA, compliance, privacy and confidentiality standards.
Delivers medications to patients that utilize the clinic pharmacy.
Performs professionally in difficult customer situations.
Collects insurance cards and other pertinent documents and direct it to appropriate departments.
Restaurant Server, 05/2020 - 09/2020 Centro Veterinário 4 Patas – City, STATE,
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Sent orders to kitchen staff by POS system.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Maintained polite and professional demeanor to patrons to encourage inquiries and order 0
Associate Veterinarian, 08/2016 - 07/2018 Company Name – City, State,
Prescribed medications for health conditions after speaking with and listening to pet owners, reviewing health history and observing symptoms.
Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
Educated clients and public on animal health, treatment protocols and general procedures.
Demonstrated surgical expertise in scheduled and emergency surgeries for small animals.
Liaised with pet owners, asking appropriate questions and listening carefully to understand symptoms and explain treatment options.
Assessed health conditions, symptoms and history of small animals and delivered treatment.
Performed a number of surgical procedures, including (but not limited to): spays, neuters, gastrotomies, cystotomies, mass removals, dental extractions, hernia repairs, mastectomies.
Associate Veterinarian, 06/2016 - 07/2016 Company Name – City, State,
Assessed health conditions, symptoms and history of small animals and delivered treatment.
Administered vaccines to animals and delivered blood and lab results.
Prescribed medications for various health conditions after speaking with and listening to pet owners, reviewing health history and observing symptoms.
Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
Liaised with pet owners, asking appropriate questions and listening carefully to understand symptoms and explain treatment options.
Interacted with clients regarding animal health, education on treatment protocols and general procedures.
Veterinarian, 01/2016 - 06/2016 Company Name – City, State,
Prescribed medications for various health conditions after speaking with and listening to pet owners, reviewing health history and observing symptoms.
Liaised with pet owners, asking appropriate questions and listening carefully to understand symptoms and explain treatment options.
Assessed health conditions, symptoms and history of small animals and delivered treatment.
Educated clients and public on animal health, treatment protocols and general procedures.
Interacted with clients regarding animal health, education on treatment protocols and general procedures.
Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
Education and Training
M.D.: Veterinary Medicine , Expected in 12/2015 - Universidade Do Estado De Santa Catarina - UDESC - Lages, Santa Catarina GPA:
M.D.: Small Animal Surgery, Expected in 07/2018 - Universidade Do Estado De Santa Catarina - UDESC - Lages, Santa Catarina GPA:
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