- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Hardworking and reliable employee with great customer service, offering rational objectivity and sensitivity. Organized, proactive and friendly with team-oriented mentality.
- Breed and species knowledge
- Pain management
- Medical charts and records
- Animal surgery
- Pet medication
- Illness identification and treatment
- Acute and chronic treatment
- Preventative care
- Positive pet interactions
- Organization
- First Aid/CPR
- Courteous demeanor
- Bilingual - fluent in Portuguese and English
- Effective communication
- Customer greeting
- Multitasking
- Credit and cash transactions
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- Point of Sale (POS) system operations
- Service prioritization
- Picking products in warehouse facility
- Palletizing
- Conveyor belt safety
- Able to lift 50+ lbs
- Time management
- Active listening
- Resolving customer issues
- Referral verification
- HIPAA guidelines
- Proficient in Nextgen software
- Friendly, positive attitude
- Stocking shelves
- Proper labeling procedures
- Verifying orders
- Pharmacy operations
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Pharmacy Technician, 09/2022 - Current
Intercontinental Hotels Group – Fort Meade, MD,
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Prepared prescription labels, promoting accuracy in medication administration and dosing.
- Established and updated patient profiles, medications and insurance details.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Business Office Utility Person, 10/2021 - 09/2022
American Veterinary Group – Ocoee, FL,
- Answered phone and routed calls to appropriate team members.
- Operated office equipment, such as copy machine, scanner and printer.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Protected patients by observing strict HIPAA guidelines.
- Assisted patients by answering questions and providing information regarding referrals.
- Communicated with insurance representatives to gather information and verify patient benefits to determine clearance for medical services.
- Managed up to 20 patient referrals daily through medical software.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Opened incoming supplies and stocked in correct locations.
- Delivered quality care to customers through close collaboration with pharmacist.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Answered telephone calls and assisted customers by directing calls to appropriate personnel.
- Provided filled prescriptions to customers, included medication information sheets.
Fulfillment Team Member, 08/2021 - 10/2021
American Veterinary Group – Orlando, FL,
- Assembled customer orders from stock and staged completed orders on pallets or shelves.
- Followed order sheets to pick correct stock and prepare pallets.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Labeled boxes and placed in outbound collection areas.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Pulled merchandise to fulfill orders to specification.
Picker/Palletizer, 06/2021 - 08/2021
Value Vet – Murfreesboro, TN,
- Selected products and items from shelves and pallets for customer orders.
- Limited damage to products and orders by using care when choosing items.
- Labeled boxes and placed in outbound collection areas.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Confirmed items picked for orders by keying codes into system.
- Monitored aisles and floor areas for neatness and organization to enable forklifts to operate throughout warehouse.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Scanned materials into and out of inventory using barcode tags.
- Divided and sorted product shipments received using account information and shipping labels.
- Transported products to and from assembly line, loaded assembly line and identified and removed flawed packages.
- Communicated with supervisors about equipment malfunctions or material issues to promote speedy repairs.
- Inspected cartons and verified proper labeling and taping before beginning palletizing.
- Guided post-palletizing processes, including shrink-wrapping palletized products and conveying to warehouse or to shipping.
- Controlled stacking arrangement of products on pallets via manual controls interface on palletizer.
Screener/Runner, 10/2020 - 06/2021
Ruthes Pet Shop E Centro Diagnóstico Veterinário – City, STATE,
- Upheld strong customer service standards while completing screenings.
- Greeted and built rapport with patients and direct them to appropriate areas for appointments.
- Maintains friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers and co-workers.
- Clearly communicates with staff, including clinical employees, in a friendly and courteous manner.
- Collects patients personal informations and applies questionnaire regarding COVID-19 symptoms.
- Operates temperature guns to screen staff, providers and patients for potentiol health issues that could affect other patients and staff.
- Follows all HIPAA, compliance, privacy and confidentiality standards.
- Delivers medications to patients that utilize the clinic pharmacy.
- Performs professionally in difficult customer situations.
- Collects insurance cards and other pertinent documents and direct it to appropriate departments.
Restaurant Server, 05/2020 - 09/2020
Centro Veterinário 4 Patas – City, STATE,
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Collaborated with host, bus person and cook to efficiently serve food and beverage options.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Sent orders to kitchen staff by POS system.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order 0
Associate Veterinarian, 08/2016 - 07/2018
Company Name – City, State,
- Prescribed medications for health conditions after speaking with and listening to pet owners, reviewing health history and observing symptoms.
- Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
- Educated clients and public on animal health, treatment protocols and general procedures.
- Demonstrated surgical expertise in scheduled and emergency surgeries for small animals.
- Liaised with pet owners, asking appropriate questions and listening carefully to understand symptoms and explain treatment options.
- Assessed health conditions, symptoms and history of small animals and delivered treatment.
- Performed a number of surgical procedures, including (but not limited to): spays, neuters, gastrotomies, cystotomies, mass removals, dental extractions, hernia repairs, mastectomies.
Associate Veterinarian, 06/2016 - 07/2016
Company Name – City, State,
- Assessed health conditions, symptoms and history of small animals and delivered treatment.
- Administered vaccines to animals and delivered blood and lab results.
- Prescribed medications for various health conditions after speaking with and listening to pet owners, reviewing health history and observing symptoms.
- Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
- Liaised with pet owners, asking appropriate questions and listening carefully to understand symptoms and explain treatment options.
- Interacted with clients regarding animal health, education on treatment protocols and general procedures.
Veterinarian, 01/2016 - 06/2016
Company Name – City, State,
- Prescribed medications for various health conditions after speaking with and listening to pet owners, reviewing health history and observing symptoms.
- Liaised with pet owners, asking appropriate questions and listening carefully to understand symptoms and explain treatment options.
- Assessed health conditions, symptoms and history of small animals and delivered treatment.
- Educated clients and public on animal health, treatment protocols and general procedures.
- Interacted with clients regarding animal health, education on treatment protocols and general procedures.
- Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
M.D.: Veterinary Medicine , Expected in 12/2015
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Universidade Do Estado De Santa Catarina - UDESC - Lages, Santa Catarina
GPA:
M.D.: Small Animal Surgery, Expected in 07/2018
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Universidade Do Estado De Santa Catarina - UDESC - Lages, Santa Catarina
GPA:
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