restaurant server resume example with 20+ years of experience
Jessica
Claire
Experienced Customer Service Representative
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Dedicated Customer Service Representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 34 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.
Skills
Inbound and Outbound Calling
Problem-solving abilities
Quality assurance controls
Conflict mediation
High-energy attitude
Customer relations
Technologically savvy
Courteous demeanor
Education and Training
Gettysburg High SchoolGettysburg, PA, Expected in 06/1984 ā āHigh School Diploma: - GPA:
Completed coursework in Business administration
Experience
Ipic Entertainment - Restaurant Server Atlanta, GA, 06/2016 - 08/2021
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Erickson Living - Server Trainer New Providence, NJ, 08/2002 - 05/2016
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Calculated charges, issued table checks and collected payments from customers.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Provided exceptional service to high volume of daily customers.
Educated waiters on menu, memorization strategies and how to convey information clearly.
Instructed new staff members on food handling procedures and service techniques.
Resolved guest issues related to food quality, service times and incorrect orders.
Multitasked effectively to deliver menu items to guests.
Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
Developed training program to improve menu knowledge of new hires.
Partnered with other servers to manage service to large parties such as receptions and banquets.
Delivered positive guest experiences to all tables through exceptional service.
Safran Group - Manager/Server Trainer Wall, SD, 08/1988 - 08/2002
Provided information about menu selections and made recommendations.
Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Established standards for personnel performance and customer service.
Maintained table setting by removing courses, replenishing utensils and refilling drinks.
Motivated staff through acknowledgment of hard work and achievements.
Investigated and resolved complaints regarding food quality, service or accommodations.
Served orders by picking up and delivering customers' choices from bar and kitchen.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Resolved problems or concerns to satisfaction of involved parties.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Hanover Direct - Customer Service Representative City, STATE, 03/1993 - 10/1994
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