LiveCareer-Resume

restaurant manager lead server resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dependable Hospitality Professional offering few years of experience in the Restaurant Management and Service Industry. Demonstrated team leader with excellent staff management skills with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standards. Educational background includes Hospitality Management Diploma from Douglas College and Computer Science in Higher Secondary School.

Skills
  • Point of Sale (POS) system operation
  • Operations management
  • Inventory control and record keeping
  • Passion for customer satisfaction
  • Staff management
  • Marketing and advertising
  • Staff scheduling
  • Strong work ethic
  • Full Service Restaurant Background
  • Guest relations management
  • Conflict resolution techniques
  • Trained in performance and wage reviews
Education
Douglas College Coquitlam, BC, Expected in 2015 Diploma : Hospitality Management - GPA :
Auxilium School Kerala, India, Expected in 2010 High School Diploma : Computer Science - GPA :
Work History
Edgeworth Park At New Town - Restaurant Manager, Lead Server
, , 07/2021 - Current
  • Strategically developed effective marketing plans to increase sales and profits while managing costs
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
  • Carefully interviewed, selected, trained and supervised staff
  • Purchased adequate quantities of alcohol beverages
  • Carefully made schedule during shortage of employees
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Edgeworth Park At New Town - Part Time-Server
, , Vancouver, BC 11/2022 - Current
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Answered customers' questions, recommended items and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Vail Resorts - Assistant General Manager, Restaurant Manager
, , 01/2016 - 07/2021
  • Responsible for coordination of up to 6-7 servers, 2-3 hosts, 4-5 cooks and 2 dishwashers in restaurant with capacity of 150
  • Forecasted weekly sales and placed stock order accordingly
  • Handled guest complaints and tried to prevent problems by consistent Manager interaction and fixed problems right away
  • Daily sales and financial status reported to General Manager
  • Carefully interviewed, selected, trained and supervised staff
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
White Spot - Server
, , 04/2018 - 02/2020
  • Increased sales significantly by upselling higher-end products to customers
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
The Edge Social Grille & Lounge - Server
, , 08/2017 - 12/2017
  • Consistently provided professional, friendly and engaging service
  • Resolved guest complaints quickly and efficiently
  • Knowledge of various POS system such as Squirrel, Posi touch
Handi Restaurant - Head Server
, , 10/2013 - 11/2015
  • Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients
  • Delivered quality service by providing warm welcoming environment
  • Trained new staff on restaurant operations and policies to strengthen performance.
Skills
  • Point of Sale (POS) system operation
  • Operations management
  • Inventory control and record keeping
  • Passion for customer satisfaction
  • Staff management
  • Marketing and advertising
  • Staff scheduling
  • Strong work ethic
  • Full Service Restaurant Background
  • Guest relations management
  • Conflict resolution techniques
  • Trained in performance and wage reviews
Work History
Nordstrom, Bistro Verde - Restaurant Manager, Lead Server
, 07/2021 - Current
  • Strategically developed effective marketing plans to increase sales and profits while managing costs
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
  • Carefully interviewed, selected, trained and supervised staff
  • Purchased adequate quantities of alcohol beverages
  • Carefully made schedule during shortage of employees
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Chop Steakhouse & Bar - Part Time-Server
, 11/2022 - Current
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Answered customers' questions, recommended items and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Denny's Burnaby - Assistant General Manager, Restaurant Manager
, 01/2016 - 07/2021
  • Responsible for coordination of up to 6-7 servers, 2-3 hosts, 4-5 cooks and 2 dishwashers in restaurant with capacity of 150
  • Forecasted weekly sales and placed stock order accordingly
  • Handled guest complaints and tried to prevent problems by consistent Manager interaction and fixed problems right away
  • Daily sales and financial status reported to General Manager
  • Carefully interviewed, selected, trained and supervised staff
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
White spot - Server
, 04/2018 - 02/2020
  • Increased sales significantly by upselling higher-end products to customers
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
The Edge Social Grille & Lounge - Server
, 08/2017 - 12/2017
  • Consistently provided professional, friendly and engaging service
  • Resolved guest complaints quickly and efficiently
  • Knowledge of various POS system such as Squirrel, Posi touch
Handi Restaurant - Head Server
, 10/2013 - 11/2015
  • Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients
  • Delivered quality service by providing warm welcoming environment
  • Trained new staff on restaurant operations and policies to strengthen performance.

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Resume Overview

School Attended

  • Douglas College
  • Auxilium School

Job Titles Held:

  • Restaurant Manager, Lead Server
  • Part Time-Server
  • Assistant General Manager, Restaurant Manager
  • Server
  • Server
  • Head Server

Degrees

  • Diploma
  • High School Diploma

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