An ambitious and highly motivated individual, who has a passion for
the retail and hospitality industry and a commitment to quality and
outstanding customer service. Able to create a unique experience for customers by making sure they have a memorable time and become returning customers.
Excellent communication skills and people skills
Work efficiently with people of different personalities, qualities and skills
Managed three stores in a course of seven months with the Sabon skin care company. Trained the existing team at every store to maximize sales and motivate them to hit the store monthly target. Hence, increasing the monthly revenue from the prior year by over 20% and customer conversion by 60%. After 2 months of being a manager, then managed the companies 2 highest volume stores both located in Times Square and Soho.
Worked as a server and got promoted to a Floor Manager. Acquired a Food Protection License to make sure the restaurant meets the DOH standards. Ensure customers have a satisfying dining experience by making sure they aren't consuming hazardous food and by training the staff to provide outstanding service. Increased table count by creating great relationships with people in the dining room.
Restaurant Floor Manager July 2015 to May 2017Kelley and Ping － New York, New York
Oversee the entire restaurant during lunch or dinner
Responsible for maintaining an A Department of Health grade by maintaining high standards of quality control, hygiene, and health and safety
Take reservations through Open Table and over the phone.
Trained front-of-house staff on how to provide professional food service and sell menu options.
Make sure food is prepared correctly and is delivered to the customer in a timely manner.
Fill in as a server and busier when necessary.
Oversee all customer complaints and assist the problem accordingly for the best benefit of the customer and the reputation of the restaurant.
Monitor liquor and wine inventory weekly.
Manager September 2011 to July 2016Sabon NYC － Ny, Ny
Monitoring and review staff and store performance on a regular basis.
Create the weekly schedule according to the needs of the business.
Driving sales through maximizing team performance.
Organizing, preparing and arranging promotional materials and displays.
Deposit the weekly cash revenue to the bank.
Maximizing sales through effective merchandising.
Leading by example in all aspects of the role
Training, supervising and appraising staff.
Certificate in Food Protection, 2016New york Department of Health & Mental Hygiene － Ny, Ny, U.S
High School Diploma : 2011The Urban Assembly School for Applied Math and Scrience － Bronx, Ny, U.S