Ambitious, career-focused, job seeker, anxious to obtain an entry-level Security Guard position to help launch career while achieving company goals. Reliable employee seeking security guard position. Offering excellent communication and good judgment.
Skills
Cash register operation
Order taking
Product restocking
Payment collection
Refunds and exchanges
Customer assistance
Inventory management
Cash register systems
Store merchandise stocking
Cash Handling
Education
ALCC (American Language Communication Center)Manhattan, New York , Expected in 12/2016 – –Certificat In English Language:Linguistic of English - GPA:
ApecSanto Domingo, Dominican Republic, Expected in 07/2011 – –Diploma In Spanish Language:Linguistics of Spanish Language - GPA:
ApecSanto Domingo, Dominican Republic, Expected in 05/2011 – –Diploma In Technical Computer:Technical Computer - GPA:
UTESADominican Republic, Expected in – –:Medicine (Pre-Medicine) - GPA:
Hostos Community College of The City University of New YorkThe Bronx, NYExpected in – –:Nursing - GPA:
INLHaiti(Jacmel), Expected in 07/2010 – –High School Diploma: - GPA:
Work History
Costa Vida - Restaurant Cashier South Jordan, UT, 08/2019 - Current
Collaborated with non-English-speaking staff, communicating non-verbally and relaying messages through bilingual co-workers.
Relayed orders to restaurant staff through careful record-keeping and detailed communication.
Followed COVID-19 protocols to minimize potential infection and avoid food contamination.
Adhered to industry-standard PCI security protocol, processing purchases and transactions using theft prevention methods.
Greeted customers with professionalism and welcoming demeanor, generating appreciation for establishment through dedication to service.
Processed drink and meal orders, quickly determining prices of specialty requests and marking with predetermined product codes.
Handled large amounts of cash daily with meticulous detail and focus, documenting each transaction according to protocol.
Pitched in to help with other tasks and duties to keep cafeteria running smoothly during employee absences.
Collaborated with team to serve customers with varying needs and urgent requests.
Used POS system to enter orders, process payments and issue receipts.
Maintained current knowledge of store promotions and highlighted sales to customers.
Operated cash register to record transactions accurately and efficiently.
Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
World Finance - Customer Service Representative Floresville, TX, 09/2017 - 05/2018
Answered constant flow of customer calls with minimal wait times.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Geo Group Inc. - Laundry Clerk Camarillo, CA, 08/2016 - 04/2017
Maintained safety practices at all times to protect personnel and laundry loads.
Used Microsoft Word and other software tools to create documents and other communications.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Collected soiled linens and clothing and pretreated stains.
Maintained energy and enthusiasm in fast-paced environment.
Resolved problems, improved operations and provided exceptional service.
Maximized efforts towards productivity by identifying problem areas and assisting in implementing solutions.
Mended and sewed articles using hand stitching, adhesive patches or sewing machines.
Inspected soiled articles to determine sources of stains, locate color imperfections and identify items requiring special treatment.
Monitored company inventory to keep stock levels and databases updated.
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School Attended
ALCC (American Language Communication Center)
Apec
Apec
UTESA
Hostos Community College of The City University of New York
