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Resource Specialist Resume Example

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RESOURCE SPECIALIST
Professional Profile
Computer Skills: Proficient in Microsoft Office; Outlook, Excel, Word Over 10 years of office experience including delegating, client intake, and administrative Providing over 10 years of excellent customer service in-person, and over the phone Reliable, dependable and works well under pressure Experience addressing large crowds and facilitating trainings Experience working in fast paced environments Quick learner can work with little or no supervision at all
Qualifications
  • Customer service
  • Team building expertise
  • Project coordination
  • Resourcefulness
  • Strong initiative
  • Customer service


Experience
Resource Specialist02/2016 to CurrentCompany NameCity, State
  • Research, organize, maintain, and disseminate community Resource information Research services for clients in conjunction with clinicians Locate and contact community resources for families Familiarity with the FFT-CW model Work directly with clinicians to provide resources and referrals for families in need of different services Maintain client confidentiality and adhere to HIPPA laws Act as a liaison between ACS and STEPS program Completed childcare applications for clients through ACD vouchers Contact person for all interpreter request for home visits Point person for case transfers to other preventive agencies Maintain up to date case notes on case referral progress Located schools, hospitals, service providers for clinicians Contacted school, hospital providers, social workers, therapist to obtain needed documentation Create program monitoring report to show completed referrals and other program needed information.
Case Manager Intern09/2015 to 12/2015Company NameCity, State
  • Conduct safety planning with clients Completed client Intake forms with client Risk assessment when meeting with client Outreach client's regarding available services Encourage client's to utilize services Other duties as requested.
Project Assistant07/2009 to 04/2015Company NameCity, State
  • Assisted with the daily client intake process, servicing over a hundred clients daily.
  • Created and maintained sign-in sheets, charts and reports.
  • Assisted in special projects designated by operations supervisor.
  • Acted as backup to the Manager of Reception, and Project Assistant of Operations.
  • Created lunch and coverage schedule for receptionist when manager of reception was out.
  • Distributed office supplies as requested.
  • Distributed mail to corresponding Units.
  • Ordered paper and requested printer, and copier servicing when needed.
  • Ensured reception unit was in compliance with HIPAA regulations.
  • Ensured the filing system and logs were complete with accurate information.
  • Maintained the filing system, and logs associated with the program.
  • Update directories and other relevant contact information for workers.
  • Greeted new hires and conducted a brief orientation of the program.
  • Oversaw the client intake process, and ensured errors were addressed accordingly.
  • Trained new staff on client intake process, and client intake procedures.
  • Assisted with the creation of procedures regarding the client intake process.
  • Created meeting minutes for our staff meetings.
Receptionist03/2008 to 07/2009Company NameCity, State
  • Assisted with the daily client intake process, servicing over a hundred clients daily.
  • Answered client inquiries regarding the program or question pertaining to their case.
  • Assigned clients evenly to case managers.
  • Handled the assigning of clients for 8 different We CARE programs.
  • Assessed situations whether dangerous or confrontational.
  • Worked closely with the supervisors of the different programs.
  • Attended workshops to provide better understanding, of the client population, in regards to their disabilities.
Intake Assistant12/2005 to 01/2008Company NameCity, State
  • Maintained and updated a database of over 5,000 customers monthly.
  • Answered multiple phone lines and directed calls as necessary.
  • Assigned customer's appointments with counseling staff and assisted in recruitment events.
  • Filed and maintained confidentiality of customer documents, and process customer I-9 paperwork.
  • Provided necessary resources for customer inquiries.
  • Maintained attendance of all workforce1 Staff and compiled monthly attendance reports.
  • Daily client Intake for scheduled orientations.
  • Facilitated orientation in rotation with other staff.
Facility Maintenance. Administrator06/2003 to 03/2006Company NameCity, State
  • Collected and filed productivity logs from staff.
  • Ordered products for company on a monthly basis.
  • Monitored company inventory.
  • Provided reprographic services, such as reproduction of important files, And court document cases.
  • Assisted attorneys with copying and organizing files.
  • Counted the monthly copier meter readings for specified law firm account.
  • Placed service calls for any machines that needed to be serviced.
Tutor09/2002 to 06/2003Company NameCity, State
  • Assisted a class of twenty two fourth graders, in completing their homework.
  • Recorded attendance for all participating students.
  • Worked on the special events committee, planned parties and summer camp activities.
  • Attended workshops on how to work with children who have learning disabilities.
  • Learned the importance of working with diverse populations.
Education
BSW: Social Work12/15YORK COLLEGEStateSocial Work
Bachelor's Degree: Social WorkLAGUARDIA COMMUNITY COLLEGECity, StateSocial Work
Associates Degree: Mental Health and Human Services6/06William Cullen Bryant High SchoolCity, StateGPA: Deans ListMental Health and Human Services Deans List
High School diploma6/02
Skills
ACD, backup, charts, copying, counseling, client, clients, database, documentation, special events, organizing files, filing, forms, HIPAA regulations, inventory, law, notes, meetings, mail, office, copier, printer, progress, receptionist, Reception, recruitment, Research, Risk assessment, safety, supervisor, phone, workshops
Additional Information
  • Awards: Recipient of the Michael K. Kras Scholarship received through hard 12/10 work and dedication within my employment.
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Resume Overview

School Attended

  • YORK COLLEGE
  • LAGUARDIA COMMUNITY COLLEGE
  • William Cullen Bryant High School

Job Titles Held:

  • Resource Specialist
  • Case Manager Intern
  • Project Assistant
  • Receptionist
  • Intake Assistant
  • Facility Maintenance. Administrator
  • Tutor

Degrees

  • BSW : Social Work 12/15
    Bachelor's Degree : Social Work
    Associates Degree : Mental Health and Human Services 6/06
    High School diploma 6/02

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