Computer Skills: Proficient in Microsoft Office; Outlook, Excel, Word Over 10 years of office experience including delegating, client intake, and administrative Providing over 10 years of excellent customer service in-person, and over the phone Reliable, dependable and works well under pressure Experience addressing large crowds and facilitating trainings Experience working in fast paced environments Quick learner can work with little or no supervision at all
Qualifications
Customer service
Team building expertise
Project coordination
Resourcefulness
Strong initiative
Customer service
Education
YORK COLLEGE, NYExpected in 12/15 – –BSW:Social Work - GPA:Social Work
LAGUARDIA COMMUNITY COLLEGELong Island City, NYExpected in – –Bachelor's Degree:Social Work - GPA:Social Work
William Cullen Bryant High SchoolWoodside, NYExpected in 6/06 – –Associates Degree:Mental Health and Human Services - GPA:Deans ListMental Health and Human Services Deans List
Research, organize, maintain, and disseminate community Resource information Research services for clients in conjunction with clinicians Locate and contact community resources for families Familiarity with the FFT-CW model Work directly with clinicians to provide resources and referrals for families in need of different services Maintain client confidentiality and adhere to HIPPA laws Act as a liaison between ACS and STEPS program Completed childcare applications for clients through ACD vouchers Contact person for all interpreter request for home visits Point person for case transfers to other preventive agencies Maintain up to date case notes on case referral progress Located schools, hospitals, service providers for clinicians Contacted school, hospital providers, social workers, therapist to obtain needed documentation Create program monitoring report to show completed referrals and other program needed information.
Cvs Health - Case Manager Intern Sacramento, CA, 09/2016 - 12/2016
Conduct safety planning with clients Completed client Intake forms with client Risk assessment when meeting with client Outreach client's regarding available services Encourage client's to utilize services Other duties as requested.
Lifestream - Project Assistant Youngtown, AZ, 07/2016 - 04/2016
Assisted with the daily client intake process, servicing over a hundred clients daily.
Created and maintained sign-in sheets, charts and reports.
Assisted in special projects designated by operations supervisor.
Acted as backup to the Manager of Reception, and Project Assistant of Operations.
Created lunch and coverage schedule for receptionist when manager of reception was out.
Distributed office supplies as requested.
Distributed mail to corresponding Units.
Ordered paper and requested printer, and copier servicing when needed.
Ensured reception unit was in compliance with HIPAA regulations.
Ensured the filing system and logs were complete with accurate information.
Maintained the filing system, and logs associated with the program.
Update directories and other relevant contact information for workers.
Greeted new hires and conducted a brief orientation of the program.
Oversaw the client intake process, and ensured errors were addressed accordingly.
Trained new staff on client intake process, and client intake procedures.
Assisted with the creation of procedures regarding the client intake process.
Created meeting minutes for our staff meetings.
Beaumont Hospitals - Receptionist Lenox Township, MI, 03/2016 - 07/2016
Assisted with the daily client intake process, servicing over a hundred clients daily.
Answered client inquiries regarding the program or question pertaining to their case.
Assigned clients evenly to case managers.
Handled the assigning of clients for 8 different We CARE programs.
Assessed situations whether dangerous or confrontational.
Worked closely with the supervisors of the different programs.
Attended workshops to provide better understanding, of the client population, in regards to their disabilities.
Common Spirit - Intake Assistant Bonney Lake, WA, 12/2016 - 01/2016
Maintained and updated a database of over 5,000 customers monthly.
Answered multiple phone lines and directed calls as necessary.
Assigned customer's appointments with counseling staff and assisted in recruitment events.
Filed and maintained confidentiality of customer documents, and process customer I-9 paperwork.
Provided necessary resources for customer inquiries.
Maintained attendance of all workforce1 Staff and compiled monthly attendance reports.
Daily client Intake for scheduled orientations.
Facilitated orientation in rotation with other staff.
ASLAN IMAGING - Facility Maintenance. Administrator City, STATE, 06/2016 - 03/2016
Collected and filed productivity logs from staff.
Ordered products for company on a monthly basis.
Monitored company inventory.
Provided reprographic services, such as reproduction of important files, And court document cases.
Assisted attorneys with copying and organizing files.
Counted the monthly copier meter readings for specified law firm account.
Placed service calls for any machines that needed to be serviced.
SPORTS AND ARTS ASSOCIATION CHAMPIONS CLUB - Tutor City, STATE, 09/2016 - 06/2016
Assisted a class of twenty two fourth graders, in completing their homework.
Recorded attendance for all participating students.
Worked on the special events committee, planned parties and summer camp activities.
Attended workshops on how to work with children who have learning disabilities.
Learned the importance of working with diverse populations.
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