Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Passionate Engineering Manager adept at seamlessly steering successful platforms, availability, scalability and operational efficiency of mission critical applications. Clear communicator, decision maker and problem solver. Experienced leader and program manager with 15-year history in the Application engineering and maintenance. Adept at processes like:

  • Resource Management - 1+ year
  • Claims Workflow and Fraud Analytics - 1+ year
  • Complaints Workflow and Advanced NLP Analytics - 3+ years
  • Application Management - 3+ years
  • Data Warehousing and ADS - 9+ years
  • Management Reporting and Advanced Analytics - 4 years
  • Financial Accounting and Reporting - 4 years
Work History
08/2019 to Current
Resource Manager Ceridian Corporation Nevada, MO,

Management: Complaints and Horizontal Claims Train

  • Managing scrum members for 7 different scrums teams in Complaints And Horizontal Claims Train with a variety of different skills like Pega BPM, IBM Infosphere, Oracle, Python skills
  • Working with Scrum Masters and Feature leads for the Scrum Teams to ensure that teams are staffed appropriately
  • Working with various resource management sites and vendors
  • Managing day to day activities of resources
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
08/2017 to 07/2019
Vice President Of Engineering Publicis Groupe Sa Arlington, TX,

Application: Claims Document Management Services - This application provides access for Claim applications EPIC & EPIC Next Gen to DCRS's services Doc Management, Address Validation, Reconciliations.

Key Accomplishments:

  • Oversee development of strategies and tools to monitor CDMS team to effectively steer strategic plans and improve scope of application creation
  • Managed capital funding requests for application management
  • Coordinated with TI engineers on procurement of all hardware
  • Evaluated existing procedures and made proactive adjustments to meet changing demands

Application: Complaints Tracking and Resolution - Complaints process management on Pega PRPC Shared platform. Includes dynamic case management and advanced analytics.

Key Accomplishments:

  • Successfully designed and implemented Data Provisioning strategy for CTR application amounting to 8,000 hours effort
  • Fostered positive and performance-oriented environment which led to Provisioning system recognized status to Authorized Data Source (ADS) for complaints
  • Lead and managed 'Complaints' and 'Social Media Systems Team' which was instrumental in closure of various MRAs on Bank related to Complaints Space
  • As team developed Sales Practice Misconduct Model as standalone Python code and extended knowledge to create Complaints Identification and Classification Machine Learning model
  • Domain: Complaints, Claims, Credit Reporting, Mortgage, Insurance, Financial Reporting, Instrument Level Reporting, Budgeting and Planning
  • Horizontal Skills: Pega Business Process Management,Machine Learning, R, Python, SAS Text Miner, Oracle Database
  • Vertical Skills: Leadership, Resource Management, Performance Management, Process management, Procurement, Strategic planning, Vendor sourcing, Training and development, Analytical problem solving, Budgeting and Presentation design, Agile
  • Recognized with a Gold Award in November 2019 for my efforts in the Claims and Complaints area.
  • Recognized with a Bronze Award in September 2019 by the Complaints Enterprise Process Oversight team.
  • Recognized in August 2018 with a Diamond Award for my efforts in closing the MRA in the Complaints Space.
  • Recognized in May 2018 with a Silver Reward for my efforts in the Complaints Tracking and Resolution application.
  • Recognized in Complaints Tracking and Resolution Applications team with a Gold Reward in November 2017.
  • Recognized in Fair Credit Reporting Act Enterprise Process Oversight team with a Gold Reward in July 2017 for creation of a new application.
Expected in 07/2019
Certification: Data Science
University of California - Los Angeles - Los Angeles, CA,
Expected in 2001
Bachelor of Science:
University of Mumbai - Maharashtra, India

UCLA Extension Batch 2018- 2019

  • Data Science Certification.

Oracle Certified Specialist

  • Oracle Database 11g: Data Warehousing Essentials (1Z0-515)
  • Oracle Database 11g: SQL Fundamentals I (1Z0-051)
  • Oracle Database 11g: Administration I (1Z0-052)
  • Oracle Database 11g: Administration II (1Z0-053)
  • PeopleSoft Performance Management Technical Foundation & Core Concepts Rel 8.9


  • Toastmasters Competent Communicator.
  • Toastmasters Competent Leadership.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended

  • University of California - Los Angeles
  • University of Mumbai

Job Titles Held:

  • Resource Manager
  • Vice President Of Engineering


  • Certification
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: