Passionate Engineering Manager adept at seamlessly steering successful platforms, availability, scalability and operational efficiency of mission critical applications. Clear communicator, decision maker and problem solver. Experienced leader and program manager with 15-year history in the Application engineering and maintenance. Adept at processes like:
Management: Complaints and Horizontal Claims Train
Application: Claims Document Management Services - This application provides access for Claim applications EPIC & EPIC Next Gen to DCRS's services Doc Management, Address Validation, Reconciliations.
Application: Complaints Tracking and Resolution - Complaints process management on Pega PRPC Shared platform. Includes dynamic case management and advanced analytics.
UCLA Extension Batch 2018- 2019
Oracle Certified Specialist
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