Highly enthusiastic customer service resource database professional dedicated and motivated to maintain customer
satisfaction and contribute to company success.
Strong organizational skills
Active listening skills
Customer Service Expert
Adaptive Team Player
Database Maintenance Expert
Microsoft Excel Certified
Outreach Coordinating Skills
Resource Database Specialist09/2013 to CurrentElderSourceJacksonville, Fl
Worked on the elder helpline providing information and referrals for senior's, their caregivers, providers from other agencies and social workers possibly needing assistance with in-home private pay services, the Statewide Medicaid Long Term Care Program, utility assistance, rent deposit and home repairs. Worked as the outreach coordinator for all outreaches and community events. Worked as the program manager of the Emergency Home Energy Assistance Program also known as EHEAP. Currently maintaining a position as a Resource Database Specialist.
Cashier/ Customer Service Representative07/2010 to 09/2013Taco BellJacksonville, FL
Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Guaranteed positive customer experiences and resolved all customer complaints. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
Customer Service Representative02/2009 to 05/2010First ContactLithonia, GA
Provided accurate and appropriate information in response to customer
inquiries. Demonstrated mastery of customer service call script within
specified time frames. Maintained up-to-date records at all times. Properly
directed inbound calls in phone queues to improve call flow. Assisted with the
development of the call center's operations, quality and training processes.
Administrative Specialist11/2002 to 12/2007Department of Child Support EnforcementCharleston, SC
Managed the receptionist area, including greeting visitors and responding to
telephone and in-person requests for information.Designed electronic file
systems and maintained electronic and paper files.Made copies, sent faxes
and handled all incoming and outgoing correspondence.Created databases
and spreadsheets to improve inventory management and reporting
accuracy.Scheduled and confirmed appointments for entire management
Issued dates and location for Genetic Testing, recorded appointments
and lab results.
Processed new case files for court and logged all data entry.
Education and Training
Georgia Career InstituteConyers, GACosmetology training
Call center experience, Cashier, Excellent Customer Service, Data Entry, Databases, Faxes, Inventory Management, Marketing, Receptionist, Reports, Spreadsheets, Multi-line Telephone, Microsoft Word, Excel and Power Point
Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product,promotions and orders. Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information. Recognized by peers and management for going above and beyond normal job functions.